Local authorities need to develop their intranets more widely to take full advantage of e-services, says local authority IT managers' body Socitm.
Best practice advice on generating high usage of local authority intranets is critical to their role in supporting local government transformation and efficiency, said Socitm in a report.
The "Better connected intranets — emerging good practice in driving efficiency" report shows how successful intranets provide employees with access to information, services and applications that deliver efficiencies year on year.
It also shows how a good intranet establishes an online community across service areas and locations, and establishes a channel for workforce consultation, engagement, and, in some cases, culture change.
The report features examples of good practice around intranets developed by four different types of council over the past two years. These council are Chorley Borough Council, Lincolnshire County Council, Borough of Poole, and Royal Borough of Kensington & Chelsea.
More information on the report is available here:
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