Just 17% of UK business travellers use Wi-Fi hotspots to connect to the internet.
A survey of 2,000 business travellers in the US and the UK by analyst firm Gartner found that take-up was low, despite the rapidly increasing number of hotspots in hotels, airports, coffee bars and other public places.
Public Wi-Fi hotspots have been available for several years and makers of laptop PCs have offered built-in Wi-Fi radio antennas for the past two years. However, Gartner found that users are abstaining from using the technology.
Gartner analyst Delia MacMillan said, "Wi-Fi has come a long way, but our survey shows that many business travellers remain uncertain as to why they should use Wi-Fi, what equipment they need, how they can connect and what they will be charged.
"If Wi-Fi providers really want to attract new customers, they must convince both end-users and organisations of its benefits."