Short takes from this week's news
Virgin Megastores to have single customer view
Virgin Megastores has gone live with marketing communications software to give the retailer a single view of customer activity across its websites and enable better targeted marketing campaigns. The music and entertainment retailer began using Neolane V4 in August, taking data feeds from all the hosted transactional databases supporting Virgin's website.
Bank accidentally throws out customer details
JP Morgan Chase has admitted throwing out 2.6 million customer account details with the rubbish. The bank's Chase Card Services arm in the US was responsible for the latest data loss debacle to hit corporate America when details of 2.6 million current and former Circuit City credit card account holders held on tape were mistakenly thrown out.
Antitrust rulings will hold up Vista, says Microsoft
Microsoft has said its efforts to comply with European Commission antitrust rulings could lead to delays in the European launch of the Windows Vista operating system. The EC said the software firm's comments were "misleading". Vista is due to be launched in January.
Harrow Council uses ERP to streamline services
Harrow Council has rolled out two SAP enterprise resource planning systems to help improve accessibility to information and streamline services. The council has used IT services firm Capita to help develop and implement the systems, as part of an existing 10-year deal. The ERP systems will link together the council's back-office support functions, such as HR, finance and property services, onto a single platform.
Patch Tuesday brings three Microsoft fixes
Microsoft is due to release three patches today (12 September) as part of its monthly update, including one designed to fix a zero-day vulnerability in Office. It will also issue an update for the Windows Malicious Software Removal Tool (MSRT). Of the three security updates, two address "important" flaws in Windows, and the Office bug is deemed "critical".
Tesco delays launch of non-food online service
Tesco has delayed the launch of Tesco Direct, its non-food web ordering service, after suffering IT problems. It had been scheduled to launch the service last week. No new go-live date has been set. The problems are believed to be linked to the company's existing web infrastructure but no details have been released by the retailer.
IBM introduces paid-for support for Eclipse users
IBM is ramping up its support for developers using the Eclipse open source coding model by providing paid-for support. IBM Rational Elite Support for Eclipse will provide technical assistance to more than 2.3 million application developers using Eclipse worldwide.
Airline bans use of Dell and Apple laptops
Korean Air has banned the use of Dell and Apple laptops on its flights because of the possible fire risk their batteries pose. Other airlines are believed to be making similar plans. Last month, Dell recalled 4.1 million laptop batteries that were made on its behalf by Sony. After a similar problem, Apple recalled 1.8 million Sony batteries.
HSBC signs £50m deal for upgraded UK network
HSBC has awarded telco Thus a five-year contract worth more than £50m to implement a next-generation network for the bank's UK operation. Thus has been given preferred supplier status for the job of replacing the bank's legacy domestic national network. The upgraded network will support full multimedia capabilities across more than 2,200 HSBC sites.
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