Homebase completes SAP roll-out

DIY retailer Homebase last week completed a four-year SAP R/3 roll-out that has been plagued by major business upheaval. The IT...

DIY retailer Homebase last week completed a four-year SAP R/3 roll-out that has been plagued by major business upheaval. The IT department is already planning to replace the R/3 system with the web-based MySAP.

During the implementation the company was sold twice and had three separate boards of directors who developed three different business strategies. Other major changes affecting the project included a move from decentralised store-level systems to central replenishment managed using SAP.

"The biggest change was development of customer ordering and a home delivery service," said Darrol Radley, SAP support and development manager at Homebase. This required the roll-out of SAP Enterprise Portal, which was completed last Easter.

With SAP no longer shipping R/3, Homebase is already looking at migration plans. "Our next major milestone is to plan for an upgrade to MySAP. The core R/3 system will need to be upgraded in the next two to five years. We will plan accordingly," Radley said.

David Bradshaw, principal analyst at Ovum, said four years was a long time to complete a SAP roll-out, but he added, "No IT department could anticipate the major business changes seen at Homebase."

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