UK firms still need to be convinced

Oracle has announced a number of worldwide beta sites for its new 10g product line, but some users are still to be convinced...

Oracle has announced a number of worldwide beta sites for its new 10g product line, but some users are still to be convinced about the company's strategy.

At the OracleWorld conference, the company revealed that telecom supplier Qualcomm, the European Organisation of Nuclear Research, the New Mexico Department of Transportation and French telecoms engineering school ENST Bretagne were all using the Oracle 10g database. But some UK organisations wanted to hear more about the product before buying.

Ronan Miles, chairman of the UK Oracle User Group, called for more technical details on how 10g will improve existing offerings before giving his full approval.

Miles said, "10g forms a vital part of Oracle's grid computing strategy and Larry Ellison made a great case for its potential, but we need to know more about the actual software."

Another user at OracleWorld who did not want to be named said, "Based on what Ellison told us, I do not think 10g offers a great deal more than the 9-based products."

Stephen Hopson, IT officer at Cheshire County Council, said that after experiencing difficulties receiving support from Oracle in the past, the firm should put more effort into improving its existing products.

"We started to implement an Oracle financial system last April and are still having problems. We are disappointed with the robustness of the system, we think it was poorly tested and it takes a long time to resolve problems. As soon as Oracle fixes one problem, another one appears."

Miles said, "Oracle support is reactive rather than proactive, but Oracle is seen as pretty good when it comes to support."

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