BT brings Indian jobs home, but Lloyds TSB doesn’t

BT is cutting 4,000 contract call centre jobs in India and bringing some of the work back to the UK. In contrast, Lloyds TSB is continuing to cut its UK workforce while its staff in India remain out of the firing line.

BT is cutting 4,000 contract call centre jobs in India and bringing some of the work back to the UK.

In contrast, Lloyds TSB is continuing to cut its UK workforce while its staff in India remain out of the firing line.

A BT spokesman said BT's service provision has improved and it no longer needs as many call centre workers in India. "We will bring some of the jobs to the UK, and they will be taken up by staff who have been re-skilled."

He said BT does not know how many will be repatriated.

"BT has a responsibility to find work for its permanent workforce and this is just one measure it is taking to protect its direct workforce," said a BT statement.

Meanwhile, the death by a thousand cuts at Lloyds Banking Group continues. It this week announced 1,202 job reductions as a consequence of removing overlaps and duplication with its recent acquisition HBOS. It has cut thousands of jobs in recent weeks.

"The Lloyds Banking Group is haemorrhaging jobs by the thousands, with 8,700 job losses announced over the last 12 weeks, but it still refuses to abandon its disreputable and discredited policy of Offshoring Jobs to India," said the Lloyds TSB Group Union.

"The bank expects UK taxpayers to bail it out to the tune of over £1,000 each and then makes the jobs of those very same taxpayers redundant because it prefers to employ workers in India instead."

Lloyds TSB said, “The group’s policy is to use natural turnover and to redeploy people wherever possible to retain their expertise and knowledge within the group. Where it is necessary for colleagues to leave the company, it will look to achieve this by making less use of contractors and agency colleagues.”

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