In Depth

Business intelligence and analytics

WD-40 oils sales and finance processes in Europe with Epicor

WD-40 has automated its business processes with Epicor ERP, finding the system’s service-oriented architecture good for providing flexibility in the company’s business growth Continue Reading
AI elevates predictive maintenance for Kone and ThyssenKrupp

Kone and ThyssenKrupp are using artificial intelligence to improve predictive maintenance of their lifts and escalators Continue Reading
Siemens success sets the scene for growth in process mining

German industrial conglomerate Siemens has turned to process mining to reveal inefficiencies in the way it pays suppliers, organises logistics and runs order-to-cash processes Continue Reading
Silicon Valley startups home in on pressing value from data

A slew of California-based startup and early-stage data analytics companies are promising CIOs better ways to get value from their investments in databases and analytics Continue Reading
Customer analytics applications add artificial intelligence to reduce market ‘friction’

Customer analytics applications developers are seeking to add layers of intelligence to improve sellers’ interactions with buyers Continue Reading

Put the customer first and reap the reward

How businesses can develop a granular understanding of their customers’ needs in a hyper-connected world Continue Reading
Smart speakers open new windows into customer behaviour for CRM

Voice recognition has become a new frontier for customer relationship management. What does the new voice channel mean for understanding consumers and how will voice data integrate with existing customer intelligence? Continue Reading
The death of the mainframe is greatly exaggerated, says CA

With mainframe software tools forming a key part of its overall growth strategy, CA Technologies remains proud of its mainframe heritage Continue Reading
London councils tackle housing fraud with data science

London's local authorities have a fraud problem with Houses in Multiple Occupation (HMOs) and are using data science to combat it, with help from Nesta, The Greater London Authority and ASI Data Science Continue Reading
Making sense of data with cloud-based BI

An Australian non-profit group has turned to business intelligence and analytics to simplify reporting requirements, even as adoption of such tools vary across the Asia-Pacific region Continue Reading
Gitex 2017: How can blockchain make you a happier person?

An initiative underway at Avaya hopes to use blockchain networks to help make the citizens of Dubai happy Continue Reading

Is artificial intelligence hype sowing damaging confusion?

IT vendors have leapt on the artificial intelligence/machine learning bandwagon, spreading a level of confusion that threatens potential technology benefits with AI washing Continue Reading
African anti-malaria programme thrives on strong data culture

Path health organisation is fuelling its anti-malaria programme in Zambia, and other African countries, with data analytics from Alteryx, Tableau, and others Continue Reading
What is intent-based networking, and what can it do for your business?

Beyond the marketing hype, does intent-based networking mean anything, and can it improve how your infrastructure runs? Continue Reading
Storage 101: The IoT’s impact on storage

The internet of things will have a huge impact on storage – the sheer volume of data, the radically different types of data created and the storage needed, from flash to object to cloud Continue Reading