In Depth

In Depth

Business intelligence and analytics

• Siemens success sets the scene for growth in process mining

  German industrial conglomerate Siemens has turned to process mining to reveal inefficiencies in the way it pays suppliers, organises logistics and runs order-to-cash processes  Continue Reading

• Silicon Valley startups home in on pressing value from data

  A slew of California-based startup and early-stage data analytics companies are promising CIOs better ways to get value from their investments in databases and analytics  Continue Reading

• Customer analytics applications add artificial intelligence to reduce market ‘friction’

  Customer analytics applications developers are seeking to add layers of intelligence to improve sellers’ interactions with buyers  Continue Reading

• Put the customer first and reap the reward

  How businesses can develop a granular understanding of their customers’ needs in a hyper-connected world  Continue Reading

• Smart speakers open new windows into customer behaviour for CRM

  Voice recognition has become a new frontier for customer relationship management. What does the new voice channel mean for understanding consumers and how will voice data integrate with existing customer intelligence?  Continue Reading

• The death of the mainframe is greatly exaggerated, says CA

  With mainframe software tools forming a key part of its overall growth strategy, CA Technologies remains proud of its mainframe heritage  Continue Reading

• London councils tackle housing fraud with data science

  London's local authorities have a fraud problem with Houses in Multiple Occupation (HMOs) and are using data science to combat it, with help from Nesta, The Greater London Authority and ASI Data Science  Continue Reading

• Making sense of data with cloud-based BI

  An Australian non-profit group has turned to business intelligence and analytics to simplify reporting requirements, even as adoption of such tools vary across the Asia-Pacific region  Continue Reading

• Gitex 2017: How can blockchain make you a happier person?

  An initiative underway at Avaya hopes to use blockchain networks to help make the citizens of Dubai happy  Continue Reading

• Is artificial intelligence hype sowing damaging confusion?

  IT vendors have leapt on the artificial intelligence/machine learning bandwagon, spreading a level of confusion that threatens potential technology benefits with AI washing  Continue Reading

• African anti-malaria programme thrives on strong data culture

  Path health organisation is fuelling its anti-malaria programme in Zambia, and other African countries, with data analytics from Alteryx, Tableau, and others  Continue Reading

• What is intent-based networking, and what can it do for your business?

  Beyond the marketing hype, does intent-based networking mean anything, and can it improve how your infrastructure runs?  Continue Reading

• Storage 101: The IoT’s impact on storage

  The internet of things will have a huge impact on storage – the sheer volume of data, the radically different types of data created and the storage needed, from flash to object to cloud  Continue Reading

• Formula 1: Mercedes team turns to big data in quest for victory in Grand Prix

  Data analytics could help Mercedes-AMG Petronas Motorsport team gain an edge on rival Ferrari during the 2017 and 2018 Grand Prix season. Its head of IT, Matt Harris, reveals the team’s plans  Continue Reading

• Donald Farmer: Why business models are ideological

  Donald Farmer is a well-respected figure in data analytics, with significant spells at Microsoft and Qlik. He is turning his mind to the ideologies that determine the character of companies  Continue Reading