In Depth

In Depth

Business intelligence and analytics

• Covid-19 crisis has speeded up contact centre digital transformation

  Pandemic has accelerated digital transformation in many business sectors, including contact centres such as those of the University of Huddersfield and UK Power Networks  Continue Reading

• Brain researchers get NVMe-over-RoCE for super-fast HPC storage

  French neurological researchers deploy Western Digital OpenFlex NVMe array for super-fast HPC storage with Ethernet-based NVMe-over-Fabrics connectivity across several floors  Continue Reading

• How crowd simulation modelling enables organisations to develop social distancing strategies

  Crowd simulation modelling has a role to play in maximising the Covid security of offices and other buildings by facilitating social distancing to help get people back to workplaces  Continue Reading

• BI not BS: how businesses are building futures with data analytics

  Business intelligence software is finding an intensified mission as companies try to forecast beyond the global Covid-19 health pandemic  Continue Reading

• UK government coronavirus data flawed and misleading

  Government Covid-19 coronavirus data has been a miasma of inexactitude, often basically flawed and misleading  Continue Reading

• Business process automation expansion could founder on IT drift from business focus

  Business process automation might find new territory to expand into as businesses have become bloated with excess processes since the 2008 crash. But has IT drifted out of business alignment again?  Continue Reading

• Covid crisis shifts supply chain management from efficiency to resilience

  Supply chain management seems to be changing profoundly as the coronavirus pandemic unfolds, possibly shifting from an economy of efficiency to resilience, harnessing trading networks, machine learning and robotic process automation  Continue Reading

• Digital experience management – web content management for the omnichannel age?

  Digital experience management represents an evolution of web content management for a more omnichannel commercial world. We explore its definition and applicability  Continue Reading

• APAC buyer’s guide to BI and analytics

  In this buyer’s guide, we look at the state of adoption of business intelligence and analytics tools, common use cases and other technology and business considerations  Continue Reading

• Decision points in storage for artificial intelligence, machine learning and big data

  Artificial intelligence and machine learning storage is not one-size-fits-all. Analytics work differs, and has varied storage requirements for capacity, latency, throughput and IOPS. We look at key decision points  Continue Reading

• Black Lives Matter, but do bots know that?

  The volume of content generated each day necessitates automated moderation to curate everything as it is published, ensuring offensive and objectionable material is blocked. But this only works if systems are adequately configured and reviewed  Continue Reading

• Computational storage: What is it and what are its key use cases?

  Computational storage brings the CPU to the storage and so boosts system performance by tackling processing tasks, such as near the edge or in AI/machine learning workloads  Continue Reading

• How HR robotics can be good for people

  The automation of human resources processes, some of which uses robotic process automation, can benefit humans, as a clutch of Nordic and UK organisations show  Continue Reading

• Fly by data: How service models drive data collaboration in aerospace

  Rolls-Royce has added collaborative data sharing to its fundamental business model shift to servitisation  Continue Reading

• Top 10 storage deployment stories of 2019

  Here are ComputerWeekly’s top 10 storage deployment stories for 2019, which see quite a move away from traditional SAN and NAS to hyper-converged, software-defined storage and object storage  Continue Reading

• What is QLC flash and what workloads it is good for?

  QLC flash offers low per-gigabyte costs and lots of capacity, but can be limited by endurance and I/O performance. It can be a good disk replacement for several workloads, however  Continue Reading

• Satellite firm SES saves millions with cloud project management tools

  Discover how satellite firm SES modernised project management with a cloud-based system from Precursive, based on live data and tailored in its reporting to different managerial roles  Continue Reading

• Search beyond search engines

  All-purpose search engines can have drawbacks for professional searchers. Technologies are emerging to take consultants, journalists, academics and others beyond search engines  Continue Reading

• Enhancing business purpose with privacy compliance

  Computer Weekly looks at the importance of building on basic GDPR compliance and making privacy a key foundation of business culture  Continue Reading

• A tale of two smart cities: Manchester and Australia’s Casey

  How local government needs to focus on immediate returns, not pie in the sky, for a smart city agenda  Continue Reading

• Better payroll automation is next frontier for HR software

  Traditionally, companies have treated payroll as a cost centre, and so it has lagged behind the likes of talent management. But if you don’t pay the talent on time, you will pay a price  Continue Reading

• How tech leads local government innovation in Vienna, Helsinki and Belfast

  Digital leaders in the cities of Vienna, Helsinki and Belfast are innovating new services to help citizens and local economies  Continue Reading

• Universities use data analytics to tackle student mental health

  UK universities turn to data analytics software to tackle student mental health. Are there duty of care lessons for other sectors?  Continue Reading

• Facebook’s privacy game – how Zuckerberg backtracked on promises to protect personal data

  Facebook promised its users privacy then quietly abandoned its promises in pursuit of profits. Now it faces antitrust regulation  Continue Reading

• Unstructured data compliance: Obstacles and solutions

  Stored unstructured data could be a black hole full of unknown risk. We look at the key dangers to compliance in unstructured data and some ways of mitigating the risks  Continue Reading

• AI storage: Machine learning, deep learning and storage needs

  Artificial intelligence workloads impact storage, with NVMe flash needed for GPU processing at the highest levels of performance – and there are other choices right through the AI data lifecycle  Continue Reading

• Silicon Valley startups look to plug gaps in data value chain

  A group of California-based startups and early-stage data management companies are promising CIOs ways to plug gaps in the data-to-insight value chain  Continue Reading

• How modern business intelligence shapes up to big data

  Business intelligence and analytics strategies have evolved in recent years in the face of big data. Here, we get a supplier CEO perspective, some analyst counsel, and testimony from Nationwide, Schroders and King  Continue Reading

• West Midlands Police turns to predictive analytics

  Force is developing a system to identify potential perpetrators of violent crime and aims to target resources – but how viable is the system and what are the challenges?  Continue Reading

• Tableau CEO Adam Selipsky talks strategy

  Tableau’s CEO, Adam Selipsky, talks strategy and business intelligence trends with Computer Weekly. He asserts enterprise relevance for Tableau, predicts BI tools consolidation and a ubiquitous user base for analytics  Continue Reading

• Southern Water’s centralised data team geared for silo busting

  Southern Water has centralised its data specialists and overhauled its data management and business intelligence technology to support business decision-making at scale  Continue Reading

• How ASEAN firms can tap storage analytics to improve operations

  With storage systems becoming more heterogeneous and siloed, some organisations in ASEAN are turning to storage analytics to reduce costs and address storage issues before they occur  Continue Reading

• Storage 101: Structured data and its storage needs

  Structured data is declining as a proportion of all data but its importance to business applications and its organised nature make its storage requirements very specific  Continue Reading

• A new era of collaboration for the NHS

  Great Ormond Street Hospital's new research and innovation unit, Drive, marks a significant shift towards greater collaboration between NHS organisations and third-party industry partners  Continue Reading

• Software requirements for international aid go beyond cloud and apps

  Aid workers in extreme situations don’t always have stable access to the software they need over the cloud. Find out how they work around this  Continue Reading

• Doorstep challenge: How retailers are innovating on delivery and fulfilment

  Every retailer selling online in 2018 needs great shipping options for customers who have got used to an expanding list of choices. How are some retailers developing the proposition, and where does technology fit into the equation?  Continue Reading

• Employers turn to wearable technology to help staff manage work-life balance

  Companies are realising that there are sound business reasons for ensuring their employees get enough sleep and exercise, so they are turning to wearable technology to help their staff stay healthy, despite the pressures of work  Continue Reading

• WD-40 oils sales and finance processes in Europe with Epicor

  WD-40 has automated its business processes with Epicor ERP, finding the system’s service-oriented architecture good for providing flexibility in the company’s business growth  Continue Reading

• AI elevates predictive maintenance for Kone and ThyssenKrupp

  Kone and ThyssenKrupp are using artificial intelligence to improve predictive maintenance of their lifts and escalators  Continue Reading

• Siemens success sets the scene for growth in process mining

  German industrial conglomerate Siemens has turned to process mining to reveal inefficiencies in the way it pays suppliers, organises logistics and runs order-to-cash processes  Continue Reading

• Silicon Valley startups home in on pressing value from data

  A slew of California-based startup and early-stage data analytics companies are promising CIOs better ways to get value from their investments in databases and analytics  Continue Reading

• Customer analytics applications add artificial intelligence to reduce market ‘friction’

  Customer analytics applications developers are seeking to add layers of intelligence to improve sellers’ interactions with buyers  Continue Reading

• Put the customer first and reap the reward

  How businesses can develop a granular understanding of their customers’ needs in a hyper-connected world  Continue Reading

• Smart speakers open new windows into customer behaviour for CRM

  Voice recognition has become a new frontier for customer relationship management. What does the new voice channel mean for understanding consumers and how will voice data integrate with existing customer intelligence?  Continue Reading

• The death of the mainframe is greatly exaggerated, says CA

  With mainframe software tools forming a key part of its overall growth strategy, CA Technologies remains proud of its mainframe heritage  Continue Reading

• London councils tackle housing fraud with data science

  London's local authorities have a fraud problem with Houses in Multiple Occupation (HMOs) and are using data science to combat it, with help from Nesta, The Greater London Authority and ASI Data Science  Continue Reading

• Making sense of data with cloud-based BI

  An Australian non-profit group has turned to business intelligence and analytics to simplify reporting requirements, even as adoption of such tools vary across the Asia-Pacific region  Continue Reading

• Gitex 2017: How can blockchain make you a happier person?

  An initiative underway at Avaya hopes to use blockchain networks to help make the citizens of Dubai happy  Continue Reading

• Is artificial intelligence hype sowing damaging confusion?

  IT vendors have leapt on the artificial intelligence/machine learning bandwagon, spreading a level of confusion that threatens potential technology benefits with AI washing  Continue Reading

• African anti-malaria programme thrives on strong data culture

  Path health organisation is fuelling its anti-malaria programme in Zambia, and other African countries, with data analytics from Alteryx, Tableau, and others  Continue Reading

• What is intent-based networking, and what can it do for your business?

  Beyond the marketing hype, does intent-based networking mean anything, and can it improve how your infrastructure runs?  Continue Reading

• Storage 101: The IoT’s impact on storage

  The internet of things will have a huge impact on storage – the sheer volume of data, the radically different types of data created and the storage needed, from flash to object to cloud  Continue Reading

• Formula 1: Mercedes team turns to big data in quest for victory in Grand Prix

  Data analytics could help Mercedes-AMG Petronas Motorsport team gain an edge on rival Ferrari during the 2017 and 2018 Grand Prix season. Its head of IT, Matt Harris, reveals the team’s plans  Continue Reading

• Donald Farmer: Why business models are ideological

  Donald Farmer is a well-respected figure in data analytics, with significant spells at Microsoft and Qlik. He is turning his mind to the ideologies that determine the character of companies  Continue Reading

• Data management: What does the future hold?

  We explore how firms are replacing transactional database management systems with new database architectures  Continue Reading

• Higher education and healthcare use specialist CRM in all but name

  Customer relationship management software may be targeted at businesses, but the healthcare and higher education industries have redefined it to gain better insight into their users  Continue Reading

• Côte banishes planning ‘pain and anguish’ from menu with Anaplan

  Restaurant chain has replaced spreadsheets with Anaplan financial planning software as it seeks more strategic control over growth  Continue Reading

• MicroStrategy CEO Michael Saylor speaks about ‘expanding universe’ of BI

  Co-founder and CEO of MicroStrategy takes the long view on business intelligence and sees its universe expanding with mobile technologies  Continue Reading

• The Macedonian surveillance scandal that brought down a government

  Macedonia has been accused of using surveillance technology for covert spying - the subsequent political protests were instrumental in the ruling party losing power after 10 years  Continue Reading

• Retailers urged to change approach to demand forecasting

  To achieve optimal fulfilment performance, retailers must now forecast how consumers will shop and understand the influences behind purchasing decisions  Continue Reading

• Users should stay grounded while ERP suppliers take to the cloud

  User organisations are advised to keep their heads while suppliers show signs of cloud intoxication  Continue Reading

• Understanding analytics and storage performance

  Analytics workloads place specific demands on storage. We take a look at the workload profiles of analytics use cases and the storage platforms available to support them  Continue Reading

• How to manage data analytics programmes and teams

  Data analytics technology won’t deliver business value by itself – it needs to be deployed, and its users organised to deliver value  Continue Reading

• Hana speeds up customer service for blinds maker

  Hillarys Blinds switched its SAP CRM from Oracle to the Hana platform to optimise business processes  Continue Reading

• How SAS is prepping its marketers for the data flood

  A shift in culture and mindset is necessary for marketers to succeed in tapping marketing analytics to stay relevant to the needs of customers  Continue Reading

• How Hana is disrupting SAP hosting services

  We look at the differences from traditional SAP architecture that are introduced by the software supplier’s Hana technology  Continue Reading

• The rise of the machines

  Artificial intelligence in various forms is not a panacea for every problem, but it can help enterprises fend off cyber attacks and get better at what they do  Continue Reading

• Silicon Valley startups aim to make big data capture and prep slicker

  A group of California-based startup and early-stage data analytics and management companies are bidding to make big data, including sensor data, more tractable for analysis  Continue Reading

• APAC banks warming up to big data

  Financial institutions in the APAC region fear they may be left behind if they don’t embrace big data  Continue Reading

• At IBM’s Watson lab, customers marry the power of AI with the IoT

  IBM formally inaugurated its Watson Internet of Things headquarters in Munich, Germany in February, and Computer Weekly went to meet the customers and partners who are using Watson AI to deliver on the promise of the IoT  Continue Reading

• Australia a hotbed for data analytics

  Market for technologies that help organisations make sense of vast volumes of data is hotting up Down Under  Continue Reading

• Saab CIO Mats Hultin says be open, flexible and agile – or die

  Saab CIO Mats Hultin is directing the Swedish defence company’s IT function globally to be streamlined and standardised, but open and flexible for a future that includes the internet of things  Continue Reading

• There is no shortage of open data. The question is, is anyone using it?

  The UK government’s data portal, Data.gov.uk, currently shows 36,552 published datasets available, but how usable are they, and is anyone downloading them?  Continue Reading

• How to beat Oracle licence audits

  An eight-step guide to tame the Oracle auditors. Don't take the bait...  Continue Reading

• A Good American: Surveillance, 9/11 and the NSA

  Computer Weekly sat down to watch Friedrich Moser's documentary about the NSA whistleblower Bill Binney - A Good American  Continue Reading

• Open source storage hits the mainstream

  Open source storage has gained mainstream acceptance in high performance computing, analytics, object storage, cloud (OpenStack) and NAS use, but can it crack the enterprise?  Continue Reading

• Master data management gains ground in UK public sector

  Local authorities and NHS organisations in England, Wales, Northern Ireland and Scotland are making slow but sure progress with master data management technology to gain a single view of the citizen  Continue Reading

• Tools of the trade to drill into behavioural data

  Data science toolkits enable organisations to extract, manipulate and interpret data to boost their business intelligence  Continue Reading

• Digital transformation gives CIOs chance to be agents of change

  Whether it’s the IoT, cloud, mobility, big data or analytics, there is always something new to grapple with. Attendees found out how to keep up at Cisco Live in Las Vegas  Continue Reading

• Gain insights into customer behaviour

  Predictive analytics can give marketing campaigns a head start, but business stakeholders may need convincing  Continue Reading

• Hexagon turns to Salesforce IoT Cloud to smarten up robots

  Hexagon, a manufacturer that measures and monitors robot, and other, components is using the Salesforce IoT Cloud to better tune components to environmental factors  Continue Reading

• British breakthrough for IoT- based business applications this year

  Internet of things-based business applications could be mainstream tools in the UK by the end of this year  Continue Reading

• Manage expenses to boost the bottom line

  Expense management is one area of business where the application of IT can bring about double-digit cost reductions  Continue Reading

• Netherlands needs ‘bottom up’ approach to create smart cities

  Dutch municipalities see the need to make their cities smarter, but often lack the necessary knowledge and do not know where to begin  Continue Reading

• CIO Interview: Graeme Hackland, Williams Martini Racing

  Williams Martini Racing CIO Graeme Hackland discusses network infrastructure, data analytics and the future for wearable tech and augmented reality in Formula 1 motor racing  Continue Reading

• Make fictional expense claims a thing of the past

  Some executives think that travel and entertainment (T&E) expense claims are a licence to practise their creative fiction skills  Continue Reading

• Evolving Glasgow’s Future City

  It has been two years since Glasgow was awarded £24m under the Future City demonstrator programme. We find out how it has evolved  Continue Reading

• NoSQL database technology finds use cases, but still minority sport

  From managing water meter data, through Bitcoin and video data, to web publishing, NoSQL database technology is finding real use cases. But it's likely to be stuck at 10% of the market for some time  Continue Reading

• NoSQL offerings from Microsoft and Oracle

  Cloud and big data applications have led to a new wave of NoSQL data stores. We look at what Microsoft and Oracle have to offer  Continue Reading

• My first IoT project: A guide for businesses

  We’ve all had a good giggle about having our fridges hacked – but now it’s time to get real. What are the first steps enterprises should take when implementing their first internet of things project?  Continue Reading

• Graph database technology starts to come of age beyond social media

  Graph databases, based on mathematics known for three centuries, are starting to yield value for businesses beyond Facebook and Twitter  Continue Reading

• Graph databases: Joining the dots

  We explore why the growth of graph databases could be pointing the database market in a new direction  Continue Reading

• CW@50: Data management – Five decades of prospecting for business value

  Data management and business intelligence have been at the heart of business value creation for decades. Read about how Computer Weekly has tracked their promise and tribulations  Continue Reading

• Combine data mining and simulation to maximise process improvement

  Data mining and computer simulation can be used together to better model and improve industrial processes, city development and other complex systems  Continue Reading

• Three steps towards a hierarchy of needs for smart cities

  Smart cities face challenges around network connectivity, standardisation and data governance, say IoT experts, and these needs must be met for them to flourish  Continue Reading

• IT to the rescue: How technology helps the UK deal with flooding

  Mobile technology, digital mapping and geographical information systems all played a part in ensuring public safety during this winter’s floods in the UK  Continue Reading

• The rise of the robots in financial services

  Robo-advisers are crossing the Atlantic to find a space in UK financial services in the form of IT–dominated startups  Continue Reading

• HR analytics tools promise edge in war for talent

  HR data analytics is said to enhance hiring decisions, improve employee retention, and boost company performance. Fact or fiction?  Continue Reading

• How software drives safety in aerospace, healthcare, oil and gas

  Safety-focused industries have developed safety-critical software and services from which other sectors can learn  Continue Reading

• Digitisation connects customers to companies on a new level

  ‘Digital’ provides more ways for people and businesses to connect than ever before, and a transformed role for IT in businesses old and new  Continue Reading