In Depth
In Depth
Business intelligence and analytics
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Business process automation expansion could founder on IT drift from business focus
Business process automation might find new territory to expand into as businesses have become bloated with excess processes since the 2008 crash. But has IT drifted out of business alignment again? Continue Reading
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Covid crisis shifts supply chain management from efficiency to resilience
Supply chain management seems to be changing profoundly as the coronavirus pandemic unfolds, possibly shifting from an economy of efficiency to resilience, harnessing trading networks, machine learning and robotic process automation Continue Reading
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Digital experience management – web content management for the omnichannel age?
Digital experience management represents an evolution of web content management for a more omnichannel commercial world. We explore its definition and applicability Continue Reading
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APAC buyer’s guide to BI and analytics
In this buyer’s guide, we look at the state of adoption of business intelligence and analytics tools, common use cases and other technology and business considerations Continue Reading
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Decision points in storage for artificial intelligence, machine learning and big data
Artificial intelligence and machine learning storage is not one-size-fits-all. Analytics work differs, and has varied storage requirements for capacity, latency, throughput and IOPS. We look at key decision points Continue Reading
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Black Lives Matter, but do bots know that?
The volume of content generated each day necessitates automated moderation to curate everything as it is published, ensuring offensive and objectionable material is blocked. But this only works if systems are adequately configured and reviewed Continue Reading
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Computational storage: What is it and what are its key use cases?
Computational storage brings the CPU to the storage and so boosts system performance by tackling processing tasks, such as near the edge or in AI/machine learning workloads Continue Reading
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How HR robotics can be good for people
The automation of human resources processes, some of which uses robotic process automation, can benefit humans, as a clutch of Nordic and UK organisations show Continue Reading
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Fly by data: How service models drive data collaboration in aerospace
Rolls-Royce has added collaborative data sharing to its fundamental business model shift to servitisation Continue Reading
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Top 10 storage deployment stories of 2019
Here are ComputerWeekly’s top 10 storage deployment stories for 2019, which see quite a move away from traditional SAN and NAS to hyper-converged, software-defined storage and object storage Continue Reading
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What is QLC flash and what workloads it is good for?
QLC flash offers low per-gigabyte costs and lots of capacity, but can be limited by endurance and I/O performance. It can be a good disk replacement for several workloads, however Continue Reading
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Satellite firm SES saves millions with cloud project management tools
Discover how satellite firm SES modernised project management with a cloud-based system from Precursive, based on live data and tailored in its reporting to different managerial roles Continue Reading
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Search beyond search engines
All-purpose search engines can have drawbacks for professional searchers. Technologies are emerging to take consultants, journalists, academics and others beyond search engines Continue Reading
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Enhancing business purpose with privacy compliance
Computer Weekly looks at the importance of building on basic GDPR compliance and making privacy a key foundation of business culture Continue Reading
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A tale of two smart cities: Manchester and Australia’s Casey
How local government needs to focus on immediate returns, not pie in the sky, for a smart city agenda Continue Reading
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Better payroll automation is next frontier for HR software
Traditionally, companies have treated payroll as a cost centre, and so it has lagged behind the likes of talent management. But if you don’t pay the talent on time, you will pay a price Continue Reading
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How tech leads local government innovation in Vienna, Helsinki and Belfast
Digital leaders in the cities of Vienna, Helsinki and Belfast are innovating new services to help citizens and local economies Continue Reading
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Universities use data analytics to tackle student mental health
UK universities turn to data analytics software to tackle student mental health. Are there duty of care lessons for other sectors? Continue Reading
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Facebook’s privacy game – how Zuckerberg backtracked on promises to protect personal data
Facebook promised its users privacy then quietly abandoned its promises in pursuit of profits. Now it faces antitrust regulation Continue Reading
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Unstructured data compliance: Obstacles and solutions
Stored unstructured data could be a black hole full of unknown risk. We look at the key dangers to compliance in unstructured data and some ways of mitigating the risks Continue Reading
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AI storage: Machine learning, deep learning and storage needs
Artificial intelligence workloads impact storage, with NVMe flash needed for GPU processing at the highest levels of performance – and there are other choices right through the AI data lifecycle Continue Reading
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Silicon Valley startups look to plug gaps in data value chain
A group of California-based startups and early-stage data management companies are promising CIOs ways to plug gaps in the data-to-insight value chain Continue Reading
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How modern business intelligence shapes up to big data
Business intelligence and analytics strategies have evolved in recent years in the face of big data. Here, we get a supplier CEO perspective, some analyst counsel, and testimony from Nationwide, Schroders and King Continue Reading
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West Midlands Police turns to predictive analytics
Force is developing a system to identify potential perpetrators of violent crime and aims to target resources – but how viable is the system and what are the challenges? Continue Reading
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Tableau CEO Adam Selipsky talks strategy
Tableau’s CEO, Adam Selipsky, talks strategy and business intelligence trends with Computer Weekly. He asserts enterprise relevance for Tableau, predicts BI tools consolidation and a ubiquitous user base for analytics Continue Reading
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Southern Water’s centralised data team geared for silo busting
Southern Water has centralised its data specialists and overhauled its data management and business intelligence technology to support business decision-making at scale Continue Reading
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How ASEAN firms can tap storage analytics to improve operations
With storage systems becoming more heterogeneous and siloed, some organisations in ASEAN are turning to storage analytics to reduce costs and address storage issues before they occur Continue Reading
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Storage 101: Structured data and its storage needs
Structured data is declining as a proportion of all data but its importance to business applications and its organised nature make its storage requirements very specific Continue Reading
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A new era of collaboration for the NHS
Great Ormond Street Hospital's new research and innovation unit, Drive, marks a significant shift towards greater collaboration between NHS organisations and third-party industry partners Continue Reading
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Software requirements for international aid go beyond cloud and apps
Aid workers in extreme situations don’t always have stable access to the software they need over the cloud. Find out how they work around this Continue Reading
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Doorstep challenge: How retailers are innovating on delivery and fulfilment
Every retailer selling online in 2018 needs great shipping options for customers who have got used to an expanding list of choices. How are some retailers developing the proposition, and where does technology fit into the equation? Continue Reading
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Employers turn to wearable technology to help staff manage work-life balance
Companies are realising that there are sound business reasons for ensuring their employees get enough sleep and exercise, so they are turning to wearable technology to help their staff stay healthy, despite the pressures of work Continue Reading
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WD-40 oils sales and finance processes in Europe with Epicor
WD-40 has automated its business processes with Epicor ERP, finding the system’s service-oriented architecture good for providing flexibility in the company’s business growth Continue Reading
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AI elevates predictive maintenance for Kone and ThyssenKrupp
Kone and ThyssenKrupp are using artificial intelligence to improve predictive maintenance of their lifts and escalators Continue Reading
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Siemens success sets the scene for growth in process mining
German industrial conglomerate Siemens has turned to process mining to reveal inefficiencies in the way it pays suppliers, organises logistics and runs order-to-cash processes Continue Reading
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Silicon Valley startups home in on pressing value from data
A slew of California-based startup and early-stage data analytics companies are promising CIOs better ways to get value from their investments in databases and analytics Continue Reading
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Customer analytics applications add artificial intelligence to reduce market ‘friction’
Customer analytics applications developers are seeking to add layers of intelligence to improve sellers’ interactions with buyers Continue Reading
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Put the customer first and reap the reward
How businesses can develop a granular understanding of their customers’ needs in a hyper-connected world Continue Reading
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Smart speakers open new windows into customer behaviour for CRM
Voice recognition has become a new frontier for customer relationship management. What does the new voice channel mean for understanding consumers and how will voice data integrate with existing customer intelligence? Continue Reading
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The death of the mainframe is greatly exaggerated, says CA
With mainframe software tools forming a key part of its overall growth strategy, CA Technologies remains proud of its mainframe heritage Continue Reading
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Formula 1: Mercedes team turns to big data in quest for victory in Grand Prix
Data analytics could help Mercedes-AMG Petronas Motorsport team gain an edge on rival Ferrari during the 2017 and 2018 Grand Prix season. Its head of IT, Matt Harris, reveals the team’s plans Continue Reading
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Data management: What does the future hold?
We explore how firms are replacing transactional database management systems with new database architectures Continue Reading
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Côte banishes planning ‘pain and anguish’ from menu with Anaplan
Restaurant chain has replaced spreadsheets with Anaplan financial planning software as it seeks more strategic control over growth Continue Reading
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MicroStrategy CEO Michael Saylor speaks about ‘expanding universe’ of BI
Co-founder and CEO of MicroStrategy takes the long view on business intelligence and sees its universe expanding with mobile technologies Continue Reading
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The Macedonian surveillance scandal that brought down a government
Macedonia has been accused of using surveillance technology for covert spying - the subsequent political protests were instrumental in the ruling party losing power after 10 years Continue Reading
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Understanding analytics and storage performance
Analytics workloads place specific demands on storage. We take a look at the workload profiles of analytics use cases and the storage platforms available to support them Continue Reading
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Silicon Valley startups aim to make big data capture and prep slicker
A group of California-based startup and early-stage data analytics and management companies are bidding to make big data, including sensor data, more tractable for analysis Continue Reading
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How to beat Oracle licence audits
An eight-step guide to tame the Oracle auditors. Don't take the bait... Continue Reading
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Gain insights into customer behaviour
Predictive analytics can give marketing campaigns a head start, but business stakeholders may need convincing Continue Reading
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CIO Interview: Graeme Hackland, Williams Martini Racing
Williams Martini Racing CIO Graeme Hackland discusses network infrastructure, data analytics and the future for wearable tech and augmented reality in Formula 1 motor racing Continue Reading
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Make fictional expense claims a thing of the past
Some executives think that travel and entertainment (T&E) expense claims are a licence to practise their creative fiction skills Continue Reading
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NoSQL database technology finds use cases, but still minority sport
From managing water meter data, through Bitcoin and video data, to web publishing, NoSQL database technology is finding real use cases. But it's likely to be stuck at 10% of the market for some time Continue Reading
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NoSQL offerings from Microsoft and Oracle
Cloud and big data applications have led to a new wave of NoSQL data stores. We look at what Microsoft and Oracle have to offer Continue Reading
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My first IoT project: A guide for businesses
We’ve all had a good giggle about having our fridges hacked – but now it’s time to get real. What are the first steps enterprises should take when implementing their first internet of things project? Continue Reading
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Graph database technology starts to come of age beyond social media
Graph databases, based on mathematics known for three centuries, are starting to yield value for businesses beyond Facebook and Twitter Continue Reading
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CW@50: Data management – Five decades of prospecting for business value
Data management and business intelligence have been at the heart of business value creation for decades. Read about how Computer Weekly has tracked their promise and tribulations Continue Reading
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Combine data mining and simulation to maximise process improvement
Data mining and computer simulation can be used together to better model and improve industrial processes, city development and other complex systems Continue Reading
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Digitisation connects customers to companies on a new level
‘Digital’ provides more ways for people and businesses to connect than ever before, and a transformed role for IT in businesses old and new Continue Reading
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Interview: James Bamford on surveillance, Snowden and technology companies
Investigative journalist and documentary maker James Bamford was among the first to uncover the secrets of the US National Security Agency and its global surveillance Continue Reading
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First steps taken on 'omni-channel' customer experience
The future customer experience might be personalised, but there is a long road ahead yet Continue Reading
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Is digital disruption a threat or an opportunity for banks?
Banks have been relatively unaffected by the digital revolution that has transformed other industries – but that's about to change Continue Reading
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Why Pegasystems' CEO, Alan Trefler, has learned to think smaller
Pegasystems has made its name supplying CRM, analytics and case management software to the world's largest companies. Now CEO Alan Trefler plans to use cloud computing to broaden Pega's appeal Continue Reading
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Councils explore options for online mapping tools
Councils are drawing on Ordnance Survey, Google Maps and OpenStreet Map for online mapping. What’s the optimal mix? Continue Reading
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Digital transformation needs business leaders to develop new skills
A panel of experts discuss the capabilities business leaders and corporate IT need to develop for digital Continue Reading
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Business cases emerge from growing pains of Hadoop 1.0
The hype around the early generation of Hadoop is giving way to the reality of business programmes based on Hadoop 2 and Apache Spark Continue Reading
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Using data analytics to deliver more personalised customer service
Personalisation has been the goal for many retailers, but can the emergence of big data analytics be the solution they are looking for? Continue Reading
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Augmented reality business applications start to get real
Augmented reality applications have tended to be gimmicky marketing wheezes, but firms are starting to explore their business potential Continue Reading
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Bill Binney, the ‘original’ NSA whistleblower, on Snowden, 9/11 and illegal surveillance
Always a patriot: Computer Weekly talks to Bill Binney, the senior NSA official who blew the whistle before Edward Snowden Continue Reading
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What are the options for electronic patient records in the NHS after NPfIT?
Many hospitals lack comprehensive electronic patient record (EPR) systems. What are the options now, in the wake of the NPfIT disaster? Continue Reading
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Currency exchange business Travelex cuts HR costs by 25% with cloud IT systems
Travelex's cloud human resources (HR) project survived a budget overrun to cut costs and job recruitment times Continue Reading
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How the BBC became digital in three-and-a-half years
The BBC has undergone a digital transformation that started 18 months prior to the London 2012 Olympic Games Continue Reading
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Q&A: MarkLogic CEO Gary Bloom talks strategy
Gary Bloom, CEO of NoSQL database supplier MarkLogic, talks to Computer Weekly about strategy Continue Reading
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The digital CIO: Why embrace digital innovation?
Having the right digital strategy can make or break an organisation Continue Reading
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Sweden’s Klarna and Spotify design big data architectures to aid business growth
Many organisations still don't know how to capitalise on big data. Swedish firms Klarna and Spotify are making use of its possibilities Continue Reading
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Wearable technology will up the game for sports data analytics
Wearable technology is a big industry thanks to the ‘quantified self’ movement. It’s now giving a boost to professional sports data analytics professionals Continue Reading
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Analytics scours World Cups for greatest footballer of all time
Sports data company Opta’s analytics of every World Cup finals match ever played since 1966 adds to the debate on who is football’s greatest of all time Continue Reading
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Unilever puts SAP at the captain’s table
Consumer goods company Unilever works hand in glove with SAP in “speeding up its growth”, according to senior executives at the two firms Continue Reading
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The digital CIO: How digital technology will change the way organisations work
If you are an IT leader, digital technology is likely to be a pivotal factor in your career over the next five years Continue Reading
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Procter & Gamble uses Teradata cloud analytics for global marketing
Procter & Gamble has 15,000 websites, but sells almost exclusively through retailers. This makes gathering intelligence on customers tough Continue Reading
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Future Gazing: The Future of IT in 2020
The next six years will see the influence of technology accelerate, and that will mean radical changes for the role of the IT department and the CIO Continue Reading
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Virgin Media uses ETAdirect to manage engineers more predictively
Virgin Media is using predictive analytics to get the right engineer out to the right problem. It believes its use of TOA Technologies cloud-based ETAdirect system gives it a competitive advantage Continue Reading
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Big data journalism exposes offshore tax dodgers
How journalists harnessed big data to challenge offshore financial secrecy Continue Reading
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From chess to ping pong: How Pegasystems is capturing the Fortune 500
Pegasystems is winning business from the world's leading companies as business process management technology enters the mainstream Continue Reading
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Aadhaar project data collection: An interview with Mindtree's CEO
Get a view into the data collection efforts for the Aadhaar project from Krishnakumar Natarajan, the CEO at service provider Mindtree. Continue Reading
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Business applications, data analytics can make business lean
Centralised business apps, such as ERP and CRM can frustrate, but also make a business lean. Data analytics has a fresh Six Sigma role to play Continue Reading
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Rugby Football Union uses IBM predictive analytics for Six Nations
IBM tries out predictive analytics software, TryTracker, developed in association with the Rugby Football Union (RFU) Continue Reading
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Online gambling sector bets on business intelligence
Online gambling and gaming industries crave structured business data. Volumes can be huge and they need to react to customer behaviour Continue Reading
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GE uses big data to power machine services business
GE, one of the UK's largest manufacturers, is using big data analytics with data generated from machine sensors to predict maintenance needs Continue Reading
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How to gather BI dashboard user requirements to nail business strategy alignment
Many analytical systems -- data warehouses, business intelligence systems -- fail because user requirements are not collected properly Continue Reading
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Unilever enterprise data warehouse locked to business programmes
Unilever is building a global enterprise data warehouse (EDW) locked into the critical paths of high-profile business programmes. Continue Reading
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CW500: Managing the mobile workforce (part 1)
Mobile working has transformed Colt Telecommunications beyond recognition over the past three years Continue Reading
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How to manage unstructured data for business benefit
The cloud offers some progress in the resource-sapping management of unstructured data, but it is critical to work back from the business case. Continue Reading
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Predictive sports analytics put in play for Wimbledon, Formula One
Predictive analytics in sports is proving itself in tennis and car racing. Can it make the leap to team sports, long the preserve of barroom anoraks? Continue Reading
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Data virtualisation on rise as ETL alternative for data integration
The Phone House and Novartis have turned to data virtualisation from Denodo and Composite to gain a single logical view of disparate data sources. Continue Reading
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Making money from data: Financial business intelligence at work
Finance professionals are heavy users of BI and predictive analytics software. Find out how a variety of European finance functionaries are analysing trends, cutting costs and finding new business. Continue Reading
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Improved debt collection with BI: An ICICI Bank story
Debt collection can gain immensely by BI. By powering this, ICICI Bank has effectively turned debt collection into a customer-relations management program. Continue Reading
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IT in Europe e-zine: Data Management & BI Edition
The benefits of effective data management and business intelligence are many; so are the challenges. Get practical information and advice on data management & BI strategies in the IT in Europe ezine. Continue Reading