Web 2.0 environments will "prosper" during the credit crunch, according to secure server provider WorkLight.
The company said Web 2.0 will enhance interaction with other businesses, and help companies connect with customers.
Vice-president David Lavenda said contacting customers online would also save money.
"In an economic environment where businesses absolutely need to provide more value to their customers at lower costs, meeting them where they are already spending their time online means survival," he said.
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