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Kwik-Fit gears up for car insurance e-certificates

Antony Savvas

Kwik-Fit Insurance is deploying secure messaging technology to support the delivery of forthcoming motor insurance e-certificates.

The company has signed a three-year deal with SSP to implement the SDX secure messaging technology.

Kwik-Fit said expected business benefits included better customer service, and postage and administration savings, and there would be wider environmental benefits too.

Kwik-Fit Insurance managing director Martin Oliver said, "The internet has had a significant impact on our business and is now the main source of motor insurance sales. Customers buying online not only demand low prices and high levels of service, but also expect electronic delivery of documentation immediately.

"Although the cost reductions alone justify implementing SDX, it also creates opportunities to generate additional revenue through improving acquisition and retention rates, and cross-selling activities through even greater control of online transactions."

Legislation allowing the electronic delivery of motor insurance certificates is expected to be introduced later this year.

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