The Park Plaza County Hall Hotel on London's South Bank has gone to Alcatel-Lucent for a IP telephony system to...
offer guests flexible communications services.
Overlooking Westminster Bridge and the Houses of Parliament, Park Plaza County Hall London is scheduled to open to guests in autumn 2007.
Galliard Homes, responsible for the hotel's construction, and Park Plaza Hotels, the hotel's management company, have selected Solution Builders, a specialist hospitality solutions provider, to work with Alcatel-Lucent to deploy the IP system.
The new solution will be based on the Alcatel-Lucent OmniPCX Enterprise platform. Once the installation is complete, front of house hotel staff will be equipped with Alcatel-Lucent DECT handsets to improve staff response times to guest requests and other internal communications.
Park Plaza Hotels opted for the Alcatel-Lucent and Solution Builders offering based on its functionality and close integration with hospitality management tools such as Fidelio and TMS call accounting.
By embedding such communications features and applications into its everyday business processes, the hotel will be able to bill guests simply, accurately and effectively, while also preventing any guest misuse of the communications facilities.
"Thanks to the new solution, we will be able to ensure that staff can respond to incoming requests in real-time, and complete tasks as efficiently as possible," said Jason Revel, UK IT manager at Park Plaza Hotels.