CA has developed a new network-management technology that can take into account possible human errors in network settings when gauging the health of a network.
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Analysts said this is the first time that this sort of "change awareness" technology has been used as part of a network management suite.
The software, Spectrum Network Fault Manager r8.1, also uses root-cause analysis techniques to correlate human errors with network events.
As a result, the software can help IT departments to uncover both human errors and technical issues by using a single troubleshooting process, which can improve service levels and repair times.
Rich Ptak, partner and co-founder of analyst Ptak Noel and Associates, said, “A substantial percentage of network problems, especially many of the most egregious ones, turn out to be self-inflicted. By enabling IT organisations to rapidly pinpoint these errors, the newest release of CA Spectrum provides a valuable tool to preserve network service levels for the business.”
Rich Ptak, partner and co-founder of analyst Ptak Noel and Associates >>
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