Councils buy FOI apps

More than half of UK local authorities have invested in freedom of information request management technology, according to a...

More than half of UK local authorities have invested in freedom of information request management technology, according to a survey of 438 councils by information and knowledge management company Idox.

Internally-developed databases account for 27% of the technology investment, with 28% investing in third-party software, it found.

Fifty two per cent of councils acknowledged the link between records management technology and request-tracking.

The survey also found that 9% of councils had no plans to invest in any technology for request-tracking or electronic document management or workflow.

Seven per cent of respondents said tracking was best handled by customer relationship management or complaints systems.

The top-performing UK councils which met all survey criteria for freedom of information requests were Cornwall Council, the Corporation of London, Dartford Council, London Borough of Lambeth, London Borough of Hammersmith & Fulham, Nottinghamshire Council and Thurrock Council.

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