Abbey National's standalone Internet bank Cahoot has suffered a disastrous launch, with the Web site out of action for two days.
As Computer Weekly went to press on Tuesday, the bank's outsourcing partner IBM had still not resolved the problems. Abbey National, which has poured £100m into Cahoot and aims to make it the lowest cost Internet bank with just 56 staff, would not comment.
However, would-be customers found that the Web site was down altogether on the morning of the first day, and that pages required to apply for an account or to log in were unavailable even when it came back online.
An IBM spokesperson said, "While IBM conducted extensive pre-launch testing it is not always possible to test for all such problems."
However, Gareth Evans, e-commerce specialist at Web site load and stress tester Cyrano UK, said, "You can guess that in the first days most people are going to look for more information and open accounts, and you can test those functions."