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HP promises Compaq migration path

Hewlett-Packard and Compaq users have been assured that a detailed integration plan offering them a clear migration path will be...

Hewlett-Packard and Compaq users have been assured that a detailed integration plan offering them a clear migration path will be available a month after the companies' proposed merger is completed

Responding to criticism that the merger, announced last month, would lead to confusion for users, Carly Fiorina, chief executive officer and chairman of HP, said last week, "About one month after this merger closes everyone will know what their migration path will be."

HP did not provide specifics about the integration plans, but Fiorina told delegates at analyst Gartner's symposium that "customers will not be confused".

When the merger was announced, analysts predicted that HP and Compaq users would be confused about which products, services and account managers they would be using.

Fiorina said the integration of product lines would be guided by "real world experience" of how customers have been using HP and Compaq equipment.

She also pledged that business customers would be informed who their account representatives are within a month of the merger being approved.

Fiorina said HP and Compaq put together integration, business and regulatory plans before they met banks regarding the deal. "This isn't about a deal or a transaction, but about creating a stronger company," she said.


daniel.thomas@rbi.co.uk

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