Document management ROI 'too difficult to measure'


Document management ROI 'too difficult to measure'

Cliff Saran

Business are unable to calculate the return on investment of document management, electronic content management (ECM) and workflow software, the latest survey from NCC Research has found.

Of the 100 businesses surveyed, 27% said it was very difficult and 35% said it was difficult to measure ROI on these systems.

Organisations still have difficulty in retrieving and managing unstructured data, according to 73% of the businesses surveyed. Only 20% said this was relatively trouble free.

Only 18% of companies said their information was held corporately and was available to all who need it. This contrasts with 52% who conceded that vital corporate information was scattered around many different departmental systems and was hard to find.

Only a quarter of the companies believed their current systems were delivering all the expected business benefits, while a further 9% thought they had been partially successful.

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