Business are unable to calculate the return on investment of document management, electronic content management (ECM) and workflow software, the latest survey from NCC Research has found.
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Of the 100 businesses surveyed, 27% said it was very difficult and 35% said it was difficult to measure ROI on these systems.
Organisations still have difficulty in retrieving and managing unstructured data, according to 73% of the businesses surveyed. Only 20% said this was relatively trouble free.
Only 18% of companies said their information was held corporately and was available to all who need it. This contrasts with 52% who conceded that vital corporate information was scattered around many different departmental systems and was hard to find.
Only a quarter of the companies believed their current systems were delivering all the expected business benefits, while a further 9% thought they had been partially successful.