Sun Microsystems has announced its new strategy resulting from the integration of the StorageTek TekCare support program into its SunSpectrum support portfolio.
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Sun says that the new plans provide an enriched set of capabilities that address customer needs for continuous data availability and reliable, responsive customer care. The new Sun StorageTek Service Plans are a component of the SunSpectrum Support portfolio, which also includes Service Plan options for Sun systems and software, including the Solaris operating system (OS).
Aimed at addressing heterogeneous storage environments, the new plans support Sun storage products in Das, Nas or San storage architectures. The Sun StorageTek Service Plans are designed to provide one-stop interoperability support for multi-supplier environments, remote diagnostic and resolution services, firmware updates, and 24/7 access to Sun's eLearning Library and customer resource centres.
"With the merger of these two programs, Sun has reached another milestone in the integration between Sun and StorageTek. The new Sun StorageTek Service Plans deliver a rich set of resources…," comments Nigel Dessau, vice president of storage marketing and business operations, Sun Microsystems.
"Sun is committed to helping customers focus on running their business knowing that the information they need to make better decisions will be available when and where they need it."
For TekCare customers, Sun is offering key features such as interoperability support to enable jointly contracted customers to make a single call for problem resolution; Sun's eLearning Library training to increase productivity and enable customers to get more from their storage assets; remote diagnostic and resolution services.