Leeds-based internet service provider186Khas switched itscustomer supportfrom India back to
the UK to improve its response times and service
levels.
Dominic Marrocco, owner of 186K, said, "We are very excited
about our new end-user customer support. It will prove to be vital
for our new converged product ranges coming out in 2008."
Marrocco said the market was evolving, with rapid support
services becoming the most important factor.
All of 186K's end-user brands will benefit from the new UK
customer support.
