Financial services company Prudential UK has updated its
document generation process to cut the time it takes to generate
customer correspondence and help them meet industry
regulations.
The company is implementing software from Thunderhead to enable
it to
manage customer communications across various channels such as
voice, mail and the web.
Prudential has already
reduced the number of document templates it uses and has
speeded up and cut the cost of changing them through migrating them
to Thunderhead.
"Thunderhead has allowed us to take control of customer
communications across all channels," said Janet Hambly, document
manager at Prudential. "New requirements, new regulations and
business as usual changes can now be performed in days rather than
months without us being dependent upon IT."
The IT department had to update templates in line with changing
Financial Services Authority (FSA) regulations such as Treating
Customers Fairly (TCF) regulation, which requires organisations to
provide consumers with clear information before, during and after
the point of sale.