BT is restructuring its operations to help its ambition to
become a software services driven firm.
BT said the new structure will benefit customers by bringing
them new services quicker, making them more reliable, easy to buy
and easy to use.
BT is bringing together its design, operations, IT and networks
employees into a single reporting structure under Andy Green, who
moves from being chief executive of BT Global Services to become
CEO of group strategy and operations.
President of BT International Francois Barrault has become chief
executive of BT Global Services and joins the BT board.
Green will lead two new business units that will design and
operate services across the world to meet the needs of BT Retail,
BT Global Services, BT Wholesale, Openreach and the wider
communications industry.
BT Design will be responsible for the design and development of
new services. BT Operate will be responsible for their deployment
and operation.
Approximately 20,000 BT employees will move into these new units
from other parts of the business.
Ben Verwaayen, BT chief executive, said, “This is the second
phase of BT’s transformation. The first phase saw BT shift its
focus from narrowband to broadband.
This next stage is equally important. It will see BT advance
from a 20th century hardware-based company to a 21st century
software-based services company.”
He said, “In a software driven world, services will be available
in real time and around the globe, harnessing the potential of
BT’s 21st Century Network.
The changes will drive new standards of excellence and shift
power and choice decisively to customers.”
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