Service at internet bank
First Direct has returned to normal after some
customers were locked out of their accounts for more than a day
following a platform upgrade.
The web-based bank said it had moved to a new internet platform
on 8 March to introduce more facilities and enhance security
procedures for its customers. The process required around 700,000
online customers to change their login details.
A spokeswoman for the bank said that a resulting surge in
traffic had left some customers locked out of their accounts, which
had the knock-on effect of increasing demand at First Direct’s call
centres. Some customers could not access their accounts again until
this week.
First Direct said it was confident that access was back to
normal from the middle of this week.
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