Analysts have highlighted how the convergence of mobile
communications with voice and data networks is providing businesses
with a way to lower costs.
The industry is also starting to offer Wi-Fi-enabled mobile
phones able to communicate over a wireless local area network or
GSM, and businesses are beginning to reap the benefits of
IP-enabled call centres.
Forrester: enterprises slowly migrating to
VoIP
Few European firms have completed the migration to IP PBXs and
IP contact centres. Cost remains the predominant issue, indicating
that putting together the business case for the migration to voice
over IP remains as problematic as ever.
www.forrester.com/Research/Document/0,7211,41081,00.html
Juniper Research: the future of mobile
browsing
Nokia recently announced plans to launch the new version of
Yahoo Go on its Series 40 platform, and 3/Hutchison announced plans
to launch the X-Series. Combined with improvements in 3G networks
through high-speed downlink packet access, these announcements
highlight the evolution of a "real internet experience" for mobile
users.
www.jupiterresearch.com/bin/item.pl/research:vision/525/id=98661/
Ovum: the battle for unified collaboration
Collaboration offerings from telecoms and software suppliers are
hitting an area of contention: the grey area between the functions
that are clearly part of the typical software collaboration suite,
and those that are becoming extensions of the telecoms suppliers'
unified communications offerings.
www.ovum.com/go/content/s,64748
Other resources
www.voip.org.uk
www.ofcom.org.uk/media/mofaq/telecoms/voip_faq
www.itspa.org.uk
www.fcc.gov/voip