IT supplier relationship management
IT suppliers are taking greater responsibility for the delivery and implementation of IT, and increasingly IT supplier relationship management is a vital skill for IT managers to possess. Procurement and purchasing, sourcing, contract law and negotiation skills are required, as is understanding of key frameworks such as ITIL. We examine the best practice in effective IT supplier relationship management.
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News
26 Apr 2024
Microsoft sees datacentre investments key to AI leadership
Microsoft is reportedly spending between $50 to $100m to build out AI infrastructure Continue Reading
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News
26 Apr 2024
Alphabet earnings show drive to boost Google Cloud and AI adoption
The parent company of Google has increased artificial intelligence R&D spending and raised cloud sales commissions to boost adoption of Google Cloud Continue Reading
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News
05 Apr 2017
Middle East enterprises urged to embrace governance, risk and compliance
The enforcement of corporate governance issues is still variable throughout the Middle East and making a strong business case for investment in GRC can be a challenge. Continue Reading
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News
05 Apr 2017
Technology investments core to JP Morgan Chase success
US investment bank is reaping the benefits of its $9.5bn annual technology spend Continue Reading
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News
05 Apr 2017
Chocolate maker Barry Callebaut gets sweet on cloud
Chocolate maker Barry Callebaut is increasingly using cloud-based apps to improve productivity and reduce costs Continue Reading
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News
30 Mar 2017
HMRC contractors leave over inside IR35 ruling
HMRC has begun classifying its public sector contractors as "inside IR35", prompting fears of a digital "brain drain" at the organisation Continue Reading
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News
29 Mar 2017
Russian Airline at home in the cloud
S7 Airlines in Russia looks set to move more of its IT to the cloud after successful infrastructure-as-a-service project Continue Reading
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News
24 Mar 2017
Serco uses HR technology to cut recruitment bill
International outsourced services supplier Serco is investing in HR recruitment technology to help it hire 15,000 to 20,000 people a year Continue Reading
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News
16 Mar 2017
CIO interview: Jon Cheyne, IT director, National Theatre
We speak to the IT head at the National Theatre about what it means to have a 99% cloud strategy Continue Reading
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News
14 Mar 2017
Portakabin’s biggest-ever IT investment unifies CRM
Modular construction firm is moving to a single source of business information through cloud technology and services Continue Reading
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News
13 Mar 2017
Vodafone brings offshore contact centre work to UK
Mobile operator Vodafone is creating 2,100 jobs in the UK by reducing the amount of call centre work done offshore Continue Reading
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News
09 Mar 2017
Scottish police’s i6 project failed due to loss of trust and disagreements, auditor finds
Police Scotland’s IT systems replacement programme failed because of loss of trust and underestimation of its complexities, according to an Audit Scotland investigation Continue Reading
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News
08 Mar 2017
Centrica eliminates more than 20 IT systems after replacing SAP with cloud HR technology
Energy and services company claims major savings in IT costs after moving its HR services to the cloud Continue Reading
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News
07 Mar 2017
ZF Group opens doors to Hyderabad tech centre
German car parts manufacturer ZF Group opens a technology centre in India to focus on software lead innovation Continue Reading
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News
06 Mar 2017
CIO interview: Sarah Wilkinson, Home Office
The Home Office tech boss shares her views on Brexit challenges, collaborating with GDS and running large government IT programmes Continue Reading
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News
06 Mar 2017
Virtual reality simulation helps KLM engineers escape in an emergency
Dutch airline KLM develops virtual reality simulation to show engineers what to do if a maintenance hangar catches fire Continue Reading
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News
02 Mar 2017
MoD ditches spreadsheets for SaaS-based collaboration tool
The Ministry of Defence is taking advantage of G-Cloud for collaboration software to manage its global activities Continue Reading
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News
27 Feb 2017
Hundreds more sub-postmasters apply to join group action against Post Office
Initial hearing regarding sub-postmasters who say they were wrongly punished for false accounting reveals admission by Post Office legal team Continue Reading
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News
22 Feb 2017
Corporate IT Forum aims to fill gap in discipline of SRM
Forum to fill supplier relationship management gap opened up by growing centrality of IT to business, and transitions to cloud Continue Reading
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Feature
20 Feb 2017
Software asset management maturity in the age of SaaS
For asset tracking, software as a service is no different from any other type of software licensing – but the process of software asset management needs adapting Continue Reading
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News
17 Feb 2017
HPE services and CSC to become DXC Technology
The merger between HP's services division and CSC will launch in April 2017 and is expected to save the companies billions Continue Reading
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News
15 Feb 2017
Deloitte readies enterprise public cloud practice with AWS and SAP
A 2,500-strong consulting practice will focus on delivering SAP Hana on Amazon Web Services for analytics to drive digital business Continue Reading
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Feature
14 Feb 2017
Cloud contracts are still a minefield
Cloud computing is maturing in the enterprise space, but the contracts that underpin cloud services have not evolved at the same pace Continue Reading
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News
14 Feb 2017
Co-op Bank up for sale now legacy shift to IBM is complete
Bank put up for sale just days after it completed a multimillion-pound migration of its legacy banking platform into an IBM datacentre Continue Reading
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News
13 Feb 2017
Autodata turns to big data to predict vehicle failures
Vehicle data company sees 30% jump in revenue after moving to open source software and opening its data to garages, insurers and parts companies Continue Reading
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News
10 Feb 2017
Rubbish digital collection needs to be addressed
Services like rubbish collection, that are usually outsourced, need greater digitisation to join up to council processes Continue Reading
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News
09 Feb 2017
Case study: Australia’s Salmat to go cloud-only after getting a taste for the technology
Australian marketing company Salmat plans to move everything it can into the cloud following a highly successful initial SaaS implementation Continue Reading
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News
08 Feb 2017
How a Dublin court case could derail EU-US data privacy agreements
The Irish Commercial Court will consider whether privacy protection offered by standard contractual clauses for data transfers to the US from Europe is legally valid Continue Reading
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News
07 Feb 2017
Middle East and North Africa public cloud spend to hit $2bn by 2020
Middle East-based organisations are turning to public cloud services, with software as a service driving a major year-on-year spending increase Continue Reading
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News
03 Feb 2017
London Fire Brigade system crashes cause delays reacting to emergencies
Control room system crashes have been causing delays in London Fire Brigade response times Continue Reading
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News
26 Jan 2017
Mixed feelings on Australian enterprise app market
The enterprise mobile app development market is attracting big money despite a lack of corporate appetite Continue Reading
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News
26 Jan 2017
Human-centric technologies will dominate next three years
Accenture says businesses will develop technology and services to match human behaviour in the next few years Continue Reading
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News
23 Jan 2017
Singapore and Indonesia stand out for IT spend in Apac banking sector
Singapore is the top spender on IT for banking of all developed economies in the Apac region, while Indonesia has the fastest growth rate in IT spending Continue Reading
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News
17 Jan 2017
Blockchain can cut investment bank infrastructure costs by 30%
Investment banks can make huge cuts to their IT infrastructure costs through blockchain, according to analysis Continue Reading
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News
17 Jan 2017
HSBC appoints technology advisers to keep pace with IT changes
Bank hopes to gain knowledge about technologies such as artificial intelligence and biometric security through its new technology advisory board Continue Reading
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News
16 Jan 2017
Australian government technology suffers failure after failure
Former government IT leader says Australia’s IT is so bad that if the government were a private sector organisation, it would fail Continue Reading
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News
09 Jan 2017
Former Surrey NHS IT chief and supplier both jailed for corruption
Royal Surrey County Hospital NHS Foundation Trust’s former informatics director goes to jail for accepting £80,000 worth of bribes from a supplier in return for an IT contract Continue Reading
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News
04 Jan 2017
Dubai-based Aramex optimises branch office connectivity
How global logistics firm streamlined its branch office operations in the Middle East Continue Reading
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News
04 Jan 2017
Customer-first approach will make 2017 a challenge for Dutch CIOs
CIOs in the Netherlands could see their strategies lead to thousands of jobs being cut as businesses automate Continue Reading
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News
30 Dec 2016
The CW500 Club in 2016
Computer Weekly's CW500 Club attracts the top IT leaders in the UK to talk to their peers. We present coverage of all the 2016 CW500 events, including articles and video interviews. Continue Reading
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News
13 Dec 2016
Metro Bank moves IT infrastructure to cloud
Metro Bank moves its IT infrastructure to a private Rackspace cloud platform, which will allow it to keep up with the latest technologies and reduce costs Continue Reading
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News
07 Dec 2016
The United Arab Emirates enterprise IT trends for 2017
The UAE is already a leader in areas such as smart city developments, and 2017 looks set to see organisations in the country increase its adoption of other transformational IT Continue Reading
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News
06 Dec 2016
London Stock Exchange opens tech services centre in Sri Lanka
The London Stock Exchange increases its technology support services operation in Sri Lanka Continue Reading
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News
05 Dec 2016
Top 10 ANZ enterprise IT stories of 2016
Here is a rundown of Computer Weekly’s most popular ANZ enterprise IT articles for 2016 Continue Reading
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News
29 Nov 2016
CIO interview: Neil Moore, head of ICT, Hampshire Fire and Rescue Service
Hampshire Fire and Rescue’s CIO talks about collaborating, moving to the cloud and getting staff on board with digital transformation Continue Reading
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News
29 Nov 2016
Group litigation against Post Office in Horizon system dispute prepares for next stage
Postmasters’ legal case against the Post Office claims that computer system is to blame for losses, not false accounting or theft Continue Reading
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News
09 Nov 2016
Australia’s IFC Logistics virtualises storage to prevent further outages
Australian logistics firm moved to virtualised storage through a managed service after a serious outage Continue Reading
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News
02 Nov 2016
Coca-Cola cloud project bottles rewards for 25,000 staff
Coca-Cola European Partners, which bottles 15 billion litres of soft drinks each year, is working with an HR technology supplier to develop flexible rewards packages for its 25,000 employees Continue Reading
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News
27 Oct 2016
Open source no longer scares the enterprise
Open source breaks the rules on corporate procurement, but developers never play by the rules and now open source has sneaked in through the back door Continue Reading
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Feature
17 Oct 2016
How to beat Oracle licence audits
An eight-step guide to tame the Oracle auditors. Don't take the bait... Continue Reading
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News
06 Oct 2016
Swedish bank uses Amelia the robot for customer services
SEB is using AI software from IPsoft for customer service after a successful internal project Continue Reading
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News
22 Sep 2016
Which? calls for user compensation over Windows 10 upgrade issues
Consumer rights champion’s research shows 12% of Windows 10 users have downgraded to an older version of the software because of troublesome updates Continue Reading
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News
09 Sep 2016
CIO interview: Neil Pearce, Travis Perkins
Retailer Travis Perkins’ largest IT transformation programme to date is a challenge CIO Neil Pearce is more than happy to take on Continue Reading
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News
08 Sep 2016
Bank IT spending to hit $241bn across four major global regions
IT spending across four major economic regions will increase by around 4% in 2016, but Europe is the least certain Continue Reading
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Opinion
08 Sep 2016
A new nearshoring game is emerging
Countries selling themselves as nearshore business services locations need to change their sales pitches to avoid becoming like all the other countries doing the same Continue Reading
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News
07 Sep 2016
Combined Dell and EMC company targets intelligent things
The $74bn merger of Dell and EMC has created a technology giant with a remit to expand into the software-defined datacentre space to support IoT Continue Reading
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News
07 Sep 2016
A quarter of local council procurement policies do not support use of G-Cloud, research shows
Latest research by public sector-focused IT provider Eduserv sheds further light on reasons why local councils have been slow to adopt the G-Cloud procurement framework Continue Reading
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News
07 Sep 2016
MoD becomes first tenant in Microsoft's UK Azure datacentre
Microsoft’s UK Azure cloud is now fully operational, offering Azure cloud services and Office 365 Continue Reading
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News
06 Sep 2016
DWP "seriously considered" suing IT suppliers over Universal Credit failure
Institute for Government report reveals that during the 2013 “reset” of Universal Credit, the Department for Work and Pensions pointed fingers at suppliers Continue Reading
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News
02 Sep 2016
Banks should avoid customer service robots for a few more years
Banking sector should not use software robots to automate customer services such as chat because consumers expect better service levels when it come to their finances Continue Reading
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News
24 Aug 2016
London datacentre market enjoys pre-Brexit surge in demand for colocation space
CBRE's pre-Brexit look at the European datacentre market sees London reap the benefits of a surge in demand for colocation space during the second quarter Continue Reading
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News
15 Aug 2016
HMRC ramps up digital tax plans
HM Revenue and Customs launches six consultations on its plans to digitise the tax system and promises free software to small businesses Continue Reading
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News
04 Aug 2016
Singapore’s DBS Bank signs up to Amazon cloud
The latest move in the cloud journey of DBS bank in Singapore is an agreement with Amazon Web Services Continue Reading
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News
02 Aug 2016
Nordic CIO interview: Liv Fiksdahl, DNB
CIO of Norwegian bank tells Computer Weekly how Indian outsourcing partners help her keep costs down and digitise the business Continue Reading
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News
01 Aug 2016
IT boss Mark Dearnley to leave HMRC
HMRC’s chief digital and information officer is returning to the private sector in the midst of the department’s Aspire contract exit Continue Reading
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News
28 Jul 2016
Nordic CIO interview: Vesa Erolainen, Pöyry
Doubts were raised when Vesa Erolainen, CIO at Finnish engineering and consulting company Pöyry, outlined his IT transformation plan, but he ended up winning an award for it Continue Reading
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News
26 Jul 2016
Date set for landmark hearing into EU-US data transfers
Irish court hearing triggered by Austrian law student Max Schrems could have huge implications for EU-US trade and the data privacy rights of millions of EU citizens Continue Reading
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News
20 Jul 2016
Benelux CIO interview: Paul Elich, CIO at KLM
Paul Elich, CIO at Dutch airline KLM, tells Computer Weekly about building innovation into IT departments and the ongoing de-duplication of internal systems since its merger with Air France Continue Reading
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News
14 Jul 2016
Nordic CIO interview: Roland Grunéus, Intrum Justitia
Roland Grunéus, the CIO of Swedish-founded Intrum Justitia, reveals the credit management services group’s efforts to make better use of data Continue Reading
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Feature
13 Jul 2016
CIO Interview: Graeme Hackland, Williams Martini Racing
Williams Martini Racing CIO Graeme Hackland discusses network infrastructure, data analytics and the future for wearable tech and augmented reality in Formula 1 motor racing Continue Reading
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News
12 Jul 2016
Standard Chartered takes global delivery network to next level
Bank to invest $3bn in global delivery network, with particular focus on scaling up Malaysian centre Continue Reading
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Feature
08 Jul 2016
CW@50: A history of IT outsourcing
Computer Weekly looks at where and when IT outsourcing was invented and considers the changes the sector has gone through since Continue Reading
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News
08 Jul 2016
New Jersey turns to technology to keep offenders out of jail
New Jersey is developing criminal justice applications that will save offenders from spending years in jail before their cases are heard Continue Reading
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News
05 Jul 2016
Nordic CIO interview: Tore Burheim, University of Bergen
IT director of Norwegian university tells Computer Weekly about digitising education and creating co-operative clusters Continue Reading
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News
17 Jun 2016
Hays Recruitment service desk project is all gain and no pain
The firm was attracted by the many benefits of a cloud-based service desk, but chief among them was the low risk involved in implementation Continue Reading
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News
17 Jun 2016
Oracle sets its sights on AWS as it ramps up cloud strategy
The company's full-year results show a focus on IaaS and PaaS, with investment in more efficient datacentres and co-location Continue Reading
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News
13 Jun 2016
Technology key to supporting World Expo 2020 in Dubai
Businesses in Dubai need to get ready for the expected boost in demand that will come with the World Expo exhibition to be held in the city in 2020 Continue Reading
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News
01 Jun 2016
MPs’ private emails are routinely accessed by GCHQ
Computer Weekly investigation reveals the extent of interception of MPs’ and peers’ email communications and data Continue Reading
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News
30 May 2016
Middle East CIO interview: V. Chandrasekar, Standard Chartered
The CIO of Standard Chartered bank in the Middle East tells Computer Weekly about the challenge of keeping customers happy through IT Continue Reading
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Blog Post
27 May 2016
The incredible shrinking Hewlett Packard - where does it go next?
In 2011, Hewlett Packard’s annual revenue was $127bn, making it the largest technology company in the world by sales at that time – yet its market worth was a comparatively meagre $42bn. It had ... Continue Reading
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News
26 May 2016
Nordic CIO interview: Petteri Naulapää, Stockmann
CIO of Finnish-listed international retailer tells Computer Weekly about the department store’s journey towards omnichannel Continue Reading
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News
26 May 2016
BSA warns of malware risk from unlicensed software
While piracy rates are declining, unauthorised software poses a big security risk, says the Business Software Alliance Continue Reading
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News
12 May 2016
CCS technology products framework to focus on quality, not cost
The Crown Commercial Service’s £4bn technology products and services framework opens up for SMEs and moves focus to quality rather than price Continue Reading
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News
04 May 2016
Shell the latest multinational to insource IT offshore
Oil giant Shell is the latest large business to announce plans to insource its IT operations at a delivery centre in Bangalore, India Continue Reading
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News
29 Apr 2016
Tech-savvy Asean populations shake up enterprise IT, says AIA CTO
A young, urban and tech-savvy population in the Asean region has forced enterprises to rethink their IT strategies Continue Reading
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News
18 Apr 2016
CIO interview: Gerard Spans, Arcadis
The CIO of the Netherlands-based global design and consulting company tells Computer Weekly how he manages the three responsibilities which he sees as the future of his role Continue Reading
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News
15 Apr 2016
Capgemini to build 100-strong team of blockchain specialists
The IT services firm is building a team of 100 blockchain experts as banks start to consider the technology as the future of financial services Continue Reading
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News
15 Apr 2016
Australian universities increase IT spending well above global average
Australian universities are increasing their IT spending as they improve learning and operational efficiency Continue Reading
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News
12 Apr 2016
UK poised to lead global fintech sector, says Tech City chair Eileen Burbidge
Tech City chair and venture capital expert says the UK is in a position to become a world leader in financial services and sheds light on how cloud can provide failing firms with a stay of execution Continue Reading
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News
30 Mar 2016
HMRC reaches agreement with IT suppliers on Aspire contract exit
HM Revenue & Customs (HMRC) plans on going to market next month for a number of smaller IT services contracts for a phased exit of its Aspire outsourcing deal Continue Reading
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News
24 Mar 2016
The dawn of managed services in the Middle East
Managed services are on the up in the Middle East, with enterprises looking at ways to support critical infrastructures while they invest in new technologies Continue Reading
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News
24 Mar 2016
CIO interview: Martin Uudelepp, Fonus Group
The interim CIO of Swedish family law and funeral group Fonus tells Computer Weekly about his role as a “chaos pilot” Continue Reading
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News
23 Mar 2016
Danish utility NRGi goes offshore for IT platform transformation
Danish utilty NRGi has outsourced its IT to Indian services supplier Wipro as it attempts to transform its operations amid increased competition Continue Reading
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News
17 Mar 2016
CIO interview: Charlotta Nyström, Kemira
Finnish chemical industry group CIO sees networking with other CIOs as an essential part of her job Continue Reading
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News
15 Mar 2016
Met Police cancels command and control system contract with Northrop Grumman
The Met Police command and control system contract with Northrop Grumman has been cancelled as there is “no prospect of a finished product being delivered” in time Continue Reading
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Feature
07 Mar 2016
Co-ordinate outsourced services with Siam
We look at the practical considerations of implementing an effective service integration and management strategy Continue Reading
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News
03 Mar 2016
Why are big government IT projects still going wrong?
The rural payments programme has again been in the spotlight over its failures, continuing the trend of government IT programmes being noted not for their success, but rather the opposite Continue Reading
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News
02 Mar 2016
GDS hindered delivery of rural payments programme, says PAC
The rural payments programme was a “Whitehall fiasco” with too much focus on the digital front end, says the public accounts committee (PAC) Continue Reading
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News
29 Feb 2016
CIO interview: Anders Candell, Stora Enso
CIO at Finnish pulp and paper manufacturer shares advice for shouldering a new CIO position and guiding the business towards innovative technology Continue Reading
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News
26 Feb 2016
Tech Nordic Advocates partners with Nordic Startup Conference
Tech Nordic Advocates, sister organisation of startup group Tech London Advocates, is partnering with the Nordic Startup Conference show in Copenhagen in March Continue Reading
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E-Zine
18 Feb 2016
CW Europe: February 2016
In Europe cloud is restricted and hybrid setups make use of local compute and storage. Continue Reading
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News
16 Feb 2016
Mobile apps could put an end to ‘hated’ staff appraisals
Josh Bersin, founder of Bersin by Deloitte, reveals the top HR technology trends for 2016 Continue Reading