IT supplier relationship management
IT suppliers are taking greater responsibility for the delivery and implementation of IT, and increasingly IT supplier relationship management is a vital skill for IT managers to possess. Procurement and purchasing, sourcing, contract law and negotiation skills are required, as is understanding of key frameworks such as ITIL. We examine the best practice in effective IT supplier relationship management.
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News
26 Apr 2024
Microsoft sees datacentre investments key to AI leadership
Microsoft is reportedly spending between $50 to $100m to build out AI infrastructure Continue Reading
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News
26 Apr 2024
Alphabet earnings show drive to boost Google Cloud and AI adoption
The parent company of Google has increased artificial intelligence R&D spending and raised cloud sales commissions to boost adoption of Google Cloud Continue Reading
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News
12 Feb 2016
CIO interview: Ismo Platan, SSAB
Retiring CIO of Swedish steel company tells Computer Weekly about the progress made in merging two Nordic steel firms and looks at the biggest hurdles that lie ahead Continue Reading
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News
10 Feb 2016
Insurance giant RSA announces another outsourcing deal
Insurance company RSA has penned its second major outsourcing contract in a week as it extends a BPO contract with Accenture Continue Reading
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News
10 Feb 2016
AstraZeneca IT insourcing exceeds expectation
The man heading up AstraZeneca’s project to insource its IT updates Computer Weekly on progress and explains the early benefits being reaped Continue Reading
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News
08 Feb 2016
CIO interview: Johan Kestens, ING Belgium
ING Belgium’s CIO talks to Computer Weekly in depth about the technology-driven changes in the banking sector Continue Reading
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E-Zine
02 Feb 2016
IT down the drain – how cloud is supporting the Thames Tideway tunnel
In this week’s Computer Weekly, we examine the IT decisions behind one of the UK’s largest construction projects – the Thames Tideway sewerage tunnel – and hear why the project chose private cloud. Our latest buyer’s guide looks at containers and microservices and their effect on software architecture. And we find out what US court documents from food giant Mars tell us about Oracle’s controversial licensing policies. Read the issue now. Continue Reading
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News
27 Jan 2016
CIO interview: Jo De Vliegher, Hydro
The CIO at Norway's Hydro has established an IT department that allows for regional autonomy and central guidance at the same time Continue Reading
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News
25 Jan 2016
Alstom outsources IT transformation to HCL Technologies
Train engineering company Alstom has outsourced its IT to HCL Technologies as part of a five-year transformation project Continue Reading
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News
20 Jan 2016
NHS 24 admits ‘systematic failure’ of £117m IT project
NHS 24 has admitted that a “systematic failure around project governance” was the cause of its major IT transformation project disaster Continue Reading
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News
20 Jan 2016
Mars court filings reveal extent of Oracle licence probe
Court documents have revealed just how far Oracle will go to extract cash from some of its larger customers Continue Reading
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News
15 Jan 2016
CIO interview: Kari Saarikoski, Finnair
Finnair is on a digital transformation journey and the airline’s CIO is changing the IT department as it progresses Continue Reading
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News
07 Jan 2016
Mixed prospects for IT spending in Europe
Europe’s economies have varying expectations for IT spending over the next couple of years as the global market sees moderate growth Continue Reading
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News
06 Jan 2016
CIO interview: Mats Hultin, Saab Group
Saab Group's CIO talks to Computer Weekly about the huge challenge of integrating 40 separate IT organisations into one Continue Reading
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Feature
05 Jan 2016
Interview: James Bamford on surveillance, Snowden and technology companies
Investigative journalist and documentary maker James Bamford was among the first to uncover the secrets of the US National Security Agency and its global surveillance Continue Reading
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News
29 Dec 2015
CIO interview: Chris Hewertson, CTO at hotel group GLH
Chris Hewertson combines the responsibilities of a chief technology officer and CIO with the aim of customer-focused technology transformation Continue Reading
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News
17 Dec 2015
National security ‘not affected’ by failed e-Borders programme, says Home Office
Despite the key Warnings Index system suffering an average of two high-priority incidents a week – such as a system component not being available – Home Office officials deny it causes risk to national security Continue Reading
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News
10 Dec 2015
Three tips to help reduce Oracle licensing costs
London councils are spending hundreds of thousands of pounds a year with Oracle. Controlling these costs is the first step in taming Oracle licensing Continue Reading
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News
03 Dec 2015
Home Office e-Borders programme costs to reach £1.1bn by 2019, says NAO report
The failed e-Borders programme has cost £830m to date, with a further £275m projected costs before the Home Office produces new systems in-house, due to go live in 2019 Continue Reading
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News
01 Dec 2015
Rural payments problems led to 40% increase in costs, says NAO report
Inappropriate behaviour and too much focus on IT procurement led to rural payments programme costs spiralling to 40% over budget, says National Audit Office report Continue Reading
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News
27 Nov 2015
TUI develops apps to keep in touch with holidaymakers all year
Travel group plans to create mobile apps for holidaymakers to ask questions, book excursions and potentially plan their next trip Continue Reading
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News
26 Nov 2015
How to offset Oracle costs when preparing a move to the cloud
Savvy IT departments can mix and match support contracts as they negotiate with Oracle on a Fusion upgrade Continue Reading
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News
26 Nov 2015
Use legal protection to soften cyber attack impact, says Kemp Little
IT outsourcing provides an opportunity for businesses to transfer risk and recover losses from cyber attacks, says law firm Kemp Little Continue Reading
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News
20 Nov 2015
CIO interview: Lone Bundgaard, Coloplast
IT development head at Danish medical products and services company plays core role in major change to how the company engages with its customers Continue Reading
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News
02 Nov 2015
A tale of two HPs: Hewlett-Packard splits into two digital businesses
The two Hewlett-Packard (HP) businesses are both digitally aligned. HP Enterprise is pushing hybrid clouds; HP Inc is taking the road to 3D printing Continue Reading
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News
02 Nov 2015
CIO interview: Torben Høeg Bonde, Vestas
The CIO at Danish wind turbine company Vestas is playing a key role in turning the company into a software supplier Continue Reading
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News
29 Oct 2015
Met Office's new supercomputer to deliver £2bn of socio-economic benefits
The Met Office aims to realise a range of socio-economic benefits to UK industries thanks to improved forecasting with its new Cray supercomputer Continue Reading
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News
29 Oct 2015
Tech will turn HR into a ‘productivity department’
HR technologies are moving away from managing staff in favour of helping them become more productive Continue Reading
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News
28 Oct 2015
British American Tobacco saves £1.4m after automating candidate selection
British American Tobacco uses custom profiling software to cut the number of applications managers have to screen by half, as part of a major re-organisation of its recruitment processes Continue Reading
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News
26 Oct 2015
Outsourcing renewals: Where do I source services?
With thousands of IT services contracts coming up for renewal, CIOs should take a careful look at where they source services from Continue Reading
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News
26 Oct 2015
Yakult uses data analytics to boost growth in the Netherlands by 20%
Probiotics maker Yakult is using analytics and data visualisation tools to boost its sales in the Netherlands Continue Reading
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News
23 Oct 2015
Azure Active Directory creates an earnings virtuous circle for Microsoft
Microsoft is set to grow its cloud business to $20bn thanks to the growth of platform as a service and, in particular, Azure Active Directory Continue Reading
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News
23 Oct 2015
German rail and transport group turns to virtual reality in war for talent
Deutsche Bahn claims to be the first company in Germany to use virtual reality as a recruitment tool Continue Reading
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News
21 Oct 2015
Nationwide Building Society outsources IT infrastructure
Nationwide has outsourced its IT infrastructure to Capgemini for the next five years to bring it up to date for the digital age Continue Reading
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News
19 Oct 2015
HMRC VAT rules cut cloud costs by 20% for NHS and government departments
An HMRC ruling on reclaiming tax on cloud services could drive up the use of off-premise technologies in the public sector Continue Reading
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News
19 Oct 2015
Opera chooses Workday over Oracle as it moves HR to cloud
Browser company Opera opts for slick internal IT as it competes with Apple and Google for skilled technologists Continue Reading
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News
16 Oct 2015
CIO interview: Olivier Smith, head of IT at Sweden's Hi3G Access
The IT department at Swedish telco Hi3G is on a mission to a utopian planet, with Olivier Smith at the controls Continue Reading
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News
12 Oct 2015
Dell set to buy storage company EMC
Two years after his audacious bid to reinvent the company he founded by re-privatising it, Michael Dell has put in a bid for storage giant EMC Continue Reading
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Feature
09 Oct 2015
EU Data Protection Regulation: What the EC legislation means for cloud providers
With the European Commission's data protection rules set to drop before 2016, take a look at what the changes mean for the cloud and datacentre community Continue Reading
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News
02 Oct 2015
IT added to list of essential services to protect insolvent companies
Changes to legislation mean IT suppliers can no longer switch off services when a customer in financial trouble is unable to pay Continue Reading
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Photo Story
28 Sep 2015
Inside Office 2016
Microsoft has released the latest version of MS Office. The new Office 2016 is all about collaboration and teamwork Continue Reading
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News
21 Sep 2015
Health chief 'should be held to account' for whistleblow errors
Former nurse and clincial commissioner Bernie Rochford claims unfair dismissal after blowing the whistle on IT problems which put patient care at risk Continue Reading
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News
16 Sep 2015
Defence minister Michael Fallon promises increased MOD spending with SMEs
Opening up the Ministry of Defence (MOD) supply chain to access SME innovation is vital to meet its technology needs, says secretary for defence Michael Fallon Continue Reading
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News
15 Sep 2015
NHS trust denies bullying and intimidation of IT whistleblower
Managers were already aware of whistleblower's concerns about the accuracy of NHS Southwark's data, tribunal hears Continue Reading
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Feature
03 Sep 2015
Why Pegasystems' CEO, Alan Trefler, has learned to think smaller
Pegasystems has made its name supplying CRM, analytics and case management software to the world's largest companies. Now CEO Alan Trefler plans to use cloud computing to broaden Pega's appeal Continue Reading
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News
26 Aug 2015
CIO interview: Elisabeth Stjernstoft, Apoteket
When the Swedish government introduced competition to the pharmaceuticals sector in 2009, the former monopoly faced a major IT transformation Continue Reading
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News
20 Aug 2015
CIO interview: Emil Dahlin, Svevia
Svevia CIO Emil Dahlin transformed the IT of a former Swedish government organisation as it became an independent company Continue Reading
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Feature
11 Aug 2015
Case study: Open University uses Microsoft Azure to create course content clearance hub
The Open University recently scooped the award for Best Cloud Project at the CW European User Awards, and here's why Continue Reading
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News
05 Aug 2015
HMRC to transfer 250 Capgemini staff in-house ready for Aspire contract end
HMRC’s Aspire outsourcing contract will be replaced by slowly bringing staff in-house to give the department more control over IT Continue Reading
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News
21 Jul 2015
Software audits cut government IT bill by £85m in 2014/15
Annual accounts for the government purchasing agency show at least £220m in technology related savings Continue Reading
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News
14 Jul 2015
CIO interview: Mattias Forsberg, Systembolaget
Systembolaget CIO Mattias Forsberg says IT and business need to have a relationship of co-operation and expects every successful IT project to include some pain Continue Reading
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Feature
08 Jul 2015
Still running Windows Server 2003? Don’t panic
Many organisations are facing the prospect of running Windows 2003 server unsupported. Where do you go from here? Continue Reading
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News
03 Jul 2015
Ofcom fines EE £1m for breaking regulatory complaints procedures
Ofcom has fined mobile network operator EE £1m for failing to give customers information about taking stalled complaints to a dispute resolution process Continue Reading
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News
30 Jun 2015
Windows Server 2003 end of support: Five options to choose from
Support for Microsoft Windows Server 2003 ends in July. Should you upgrade to a newer version of the operating system or choose an alternative? Continue Reading
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News
19 Jun 2015
CIO interview: Rovio Entertainment's Kalle Alppi believes IT staff should be embedded in business
The CIO at the company behind Angry Birds talks about running global IT with only five permanent staff Continue Reading
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Feature
18 Jun 2015
How to write supplier contracts for agile software development
Typical supplier contracts are not suited to agile software projects where there is no requirements specification – so what should IT leaders do? Continue Reading
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News
10 Jun 2015
OnApp helps small public cloud firms take on AWS, Google and Microsoft
The OnApp Federation marketplace will help smaller firms compete more effectively with the public cloud giants, it is claimed Continue Reading
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Opinion
08 Jun 2015
The top 10 myths about agile development
Examining some of the most common misconceptions in the growing field of agile software development Continue Reading
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News
19 May 2015
Canonical offers SaaS pricing for on-site VMs and storage
Open source supplier Canonical has introduced software as a service pricing for on-premise storage in a move that could change the way traditional software is licensed Continue Reading
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News
11 May 2015
PSNGB rebrands to drive information sharing across PSN
PSNGB, the trade association set up to promote the Public Services Network, rebrands itself as Innopsis and says its work is far from over Continue Reading
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News
29 Apr 2015
Criminal Courts Review Commission set to review subpostmasters' claims of wrongful prosecution
The Criminal Courts Review Commission (CCRC) reviews subpostmasters' claims of wrongful prosecution by the Post Office due to IT problems Continue Reading
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News
23 Apr 2015
Gartner: Enterprises opt for open-source and cloud middleware alternatives
Gartner has reported a bigger focus on subscription-based licensing and open-source platforms in the middleware market Continue Reading
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News
27 Mar 2015
National Police ICT Company operational after four years of wrangling
The national Police ICT Company is operational and aims to save £465m a year – nearly four years after Theresa May proposed its creation Continue Reading
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News
27 Mar 2015
UK government pays £150m to Raytheon to settle e-Borders dispute
UK government agrees to pay Raytheon £150m to settle dispute over the cancellation of e-Borders contract Continue Reading
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Feature
27 Feb 2015
$/GB vs $/IOPS and how to compare enterprise storage pricing
While raw drive prices are pennies per GB, the actual cost of enterprise storage is much higher. Finding a baseline can save you money Continue Reading
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News
25 Feb 2015
SMEs seek legal advice over controversial Capita contracts with government
SMEs that claim to have lost significant revenue through two government contracts are seeking legal advice over alleged breaches of competition law Continue Reading
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Feature
04 Feb 2015
Cloud storage: The top five things that go wrong – and how to avoid them
Cloud storage provides cost savings and ease of management, but there are pitfalls – and here are the top five things that can go wrong Continue Reading
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News
30 Jan 2015
IT sector outdoing rest of economy despite rise in IT supplier insolvencies
Insolvencies among information and communication suppliers increase by a fifth as the economy continues to pull out of recession Continue Reading
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News
15 Jan 2015
Supplier relationship management lessons from the car industry
IT can learn a lot from the car industry, which has transformed supplier relationship management Continue Reading
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News
09 Jan 2015
User groups defend licensing, but should Oracle rethink remuneration?
Two Oracle user groups have defended Oracle's licensing policy following open letter by Campaign for Clear Licensing Continue Reading
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News
07 Jan 2015
Oracle will lose out unless it changes its software licensing
In an open letter, Campaign for Clear Licensing highlights the risk to Oracle’s future earnings due to aggressive licensing Continue Reading
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News
05 Jan 2015
Tablet growth slows as consumers hand down devices
Sales of tablets are expected to slow down during 2015 Continue Reading
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News
19 Dec 2014
Price cuts and posturing in the public cloud war
The price battle among commodity cloud players is set to rage on, but how much impact is it really having for enterprise customers? Continue Reading
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News
11 Dec 2014
CIO interview: Sarah Leslie, CIO, Iglo Foods Group
Sarah Leslie, CIO at Birds Eye manufacturer Iglo Foods Group, is focused on delivering simplified and standardised IT systems Continue Reading
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News
08 Dec 2014
M&S turns to predictive analytics to keep shelves stocked over Christmas
Marks & Spencer is using predictive analytics to keep shelves stocked with mince pies and turkeys over Christmas. Continue Reading
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News
01 Dec 2014
ABN Amro re-signs IBM for 10-year, multibillion-euro IT contract
ABN Amro has extended its multibillion-euro outsourcing deal with IBM by another 10 years Continue Reading
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News
27 Nov 2014
CIO interview: Jon Rudoe, digital and technology director, Sainsbury’s
While supermarkets all over the UK are facing challenging times ahead of them, Sainsbury's is taking its technology and innovation into its own hands by developing digital products for its customers. Continue Reading
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News
27 Nov 2014
How resilient is the public cloud?
The recent downtime that affected some Azure services following an update illustrates the precarious balance CIOs face in the cloud era Continue Reading
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News
25 Nov 2014
Pressure on Universal Credit’s digital service mounts as testing begins
Risks remain for Universal Credit as DWP continues its twin-track gradual roll-out of live and digital services Continue Reading
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Photo Story
19 Nov 2014
Oracle: Five guaranteed cost-saving initiatives
There are plenty of pitfalls when dealing with Oracle licensing. here are five money-saving tips from The ITAM Review Continue Reading
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News
17 Nov 2014
Can Microsoft change its spots?
Since Satya Nadella took over as CEO of Microsoft, the company has become steadily more open and cross-platform Continue Reading
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News
17 Nov 2014
CIO success is all about winning friends and influencing people
If Gartner’s predictions are true, CIO working practices have to change to keep IT relevant Continue Reading
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News
11 Nov 2014
Drinks maker Edrington outsources SAP enterprise resource planning operation to Atos
Glasgow-based distiller Edrington outsources its ERP development, support and hosting to IT services firm Atos Continue Reading
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News
11 Nov 2014
Juniper CEO Kheradpir resigns over misconduct allegations
Shaygan Kheradpir steps down from his role as CEO of Juniper Networks after less than a year in the post, after a customer negotiation went sour Continue Reading
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News
07 Nov 2014
Ofcom launches initiative to plug SMEs' lack of confidence in communications services
Regulator Ofcom launches online portal to help business owners exploit commercial communications services Continue Reading
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News
05 Nov 2014
Government open standards - the curious case of Microsoft and the minister
What role, if any, did science minister David Willetts take in helping Microsoft try to overturn government IT policy? Continue Reading
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News
29 Oct 2014
Home Office appeals against $300m Raytheon payment in e-Borders dispute
The Home Office has appealed against a decision to award $300m to Raytheon over the cancellation of its e-Borders contract Continue Reading
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News
29 Oct 2014
HMRC to save £200m per year by scrapping Aspire outsourcing deal
HM Revenue & Customs (HMRC) expects to save over £200m a year by moving away from its Aspire IT outsourcing contract in June 2017 Continue Reading
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News
27 Oct 2014
CIO interview: David Johnstone of Martin Currie Investment Management
The head of solutions management at the asset management firm discusses IT projects and the changing role of IT leaders Continue Reading
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News
21 Oct 2014
Why Shell, BP and PwC teamed up to launch platform-neutral IT4IT Forum
Lack of IT integration and workload interoperability is pushing enterprises such as Royal Dutch Shell to collaborate with IT providers to develop standards Continue Reading
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E-Zine
20 Oct 2014
Managing digital projects
In this week’s Computer Weekly, we examine the project management challenges for IT teams that are building digital, agile systems. We look at the growing importance of user experience testing driven by mobile app development. We assess the main products in the scale-out NAS market for storage. And Intel’s CIO talks about managing IT at the world’s largest chip manufacturer. Read the issue now. Continue Reading
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News
13 Oct 2014
Embedded SIMs key to unlocking internet of things
GSMA’s eUICC Embedded SIM Specification will help M2M communications and the IoT become mainstream, say analysts Continue Reading
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News
10 Oct 2014
Symantec splits storage and security
Symantec is splitting its storage and security business, following just days after HP announced its split Continue Reading
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News
08 Oct 2014
The challenges facing HP as it splits in two
HP is splitting its business in two - but it is a reaction to the changing way that businesses and consumers buy IT Continue Reading
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News
07 Oct 2014
Engineering company rolls out talent management software across 17 countries
Meggitt is deploying cloud-based HR technology as it seeks to integrate 60 diverse business units into a multinational operation Continue Reading
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News
01 Oct 2014
Microsoft readies Windows 10 Technical Preview
Microsoft is today releasing a preview of Windows 10, the next version of the Windows desktop operating system Continue Reading
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News
19 Sep 2014
Interview: Government digital chief Mike Bracken on the next five years
The Government Digital Service celebrates its third anniversary soon, but has plenty more challenges ahead to change Whitehall thinking Continue Reading
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News
18 Sep 2014
Government digital chief signals move away from 'tower model' approach to IT outsourcing
Government digital chief Mike Bracken has signalled a move away from the “tower model” approach to IT outsourcing Continue Reading
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News
02 Sep 2014
Online fashion retailer Asos seeks CIO
Asos.com is looking to appoint a CIO following the departure of Pete Marsdon after two years in the role Continue Reading
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News
01 Sep 2014
Rolls-Royce CIO joins HMRC as non-executive director
Rolls-Royce CIO Simon Ricketts has been appointed non-executive director of Her Majesty’s Revenue & Customs Continue Reading
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News
08 Aug 2014
Why John Linwood is not to blame for BBC’s failed technology project
Former BBC CTO has won his case for unfair dismissal over the failed £100m DMI project, but what lessons can be learned? Continue Reading
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News
04 Aug 2014
Why digitisation transforms supplier relationships
As the economy moves forward, CEOs are looking for the next wave of innovation to fuel growth. But are IT service providers ready? Continue Reading