IT supplier relationship management
IT suppliers are taking greater responsibility for the delivery and implementation of IT, and increasingly IT supplier relationship management is a vital skill for IT managers to possess. Procurement and purchasing, sourcing, contract law and negotiation skills are required, as is understanding of key frameworks such as ITIL. We examine the best practice in effective IT supplier relationship management.
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Podcast
05 Dec 2024
Justifying ECC upgrade: A Computer Weekly Downtime Upload podcast
We speak to the chair of the UK and Ireland SAP User Group about SAP ECC and the need to upgrade at your own pace Continue Reading
By- Cliff Saran, Managing Editor
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News
05 Dec 2024
UK medical trial of four-day week finds staff happier and more productive
Researchers said the results of the trial conducted with employees of a learning technology firm provide ‘further compelling evidence’ on the benefits of four-day work weeks for employees Continue Reading
By- Sebastian Klovig Skelton, Data & ethics editor
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News
03 Jan 2018
Government yet to ‘fully embrace’ digital, says IoD report
Institute of Directors report says the government’s digital drive has lost momentum and calls on public sector to harness private sector technologies and innovation Continue Reading
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News
03 Jan 2018
Top IT priorities for Nordic CIOs in 2018
Nordic CIOs tell Computer Weekly about their intentions for the year ahead Continue Reading
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News
22 Dec 2017
Air New Zealand to trial digital translation technology
Airline becomes one of the first companies to try out a business case for Google's real-time translation technology Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
22 Dec 2017
Canada’s CGI takes top spot in UK government IT contracts for 2017
Analysis of government procurement data shows CGI topped the table for new IT deals, earning more than four times the amount of its nearest rival Continue Reading
By- Bryan Glick, Editor in chief
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News
20 Dec 2017
Sweden’s Stena Line sets sail for digital transformation
Ferry operator’s CTO tells Computer Weekly how the company can differentiate itself by using digital tools to make its processes more efficient Continue Reading
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News
19 Dec 2017
Top 10 enterprise IT in the Nordics stories in 2017
The Nordic region might be best known in IT circles for its startup communities – but it has much more to offer Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
08 Dec 2017
Santander UK recruits digital banking expert from Barclays
Santander UK has poached Michael Harte from Barclays to drive digital transformation Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
06 Dec 2017
CIO interview: Carlos Abarca, TSB
Carlos Abarca is guiding TSB through its migration from systems hosted by a competitor to a digitally focused in-house core banking platform. Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
06 Dec 2017
Mayor of London opens Bangalore office to strengthen links with Indian businesses
City of London’s office in India’s tech hub aims to promote Indian investment and IT jobs in UK capital Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
05 Dec 2017
US utility provider PG&E on ditching the datacentre and going cloud-first
US-based utility provider Pacific Gas & Electric (PG&E) discusses how getting out of the datacentre business and into the cloud is helping meet its regulatory, affordability and innovation targets Continue Reading
By- Caroline Donnelly, Senior Editor, UK
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Video
28 Nov 2017
Lauri Love: how reformed hackers halted the WannaCry virus
Lauri Love presents a compelling story of the WannaCry malware that nearly brought down the NHS, and the behind the scenes work of former hackers, and security researchers that helped to prevent lives being lost. Love is facing extradition to the US after allegedly taking part in a hacking protest over the death of internet pioneer Aaron Swartz, who faced jail for using a hidden computer to downloading academic journals at MIT. Continue Reading
By- Bill Goodwin, Computer Weekly
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News
26 Nov 2017
UK only average in terms of digital public services
UK government has the innovation skills to become a digital public services leader, but needs to improve the ID and authentication that sits underneath it to reach this goal Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
22 Nov 2017
CIO interview: David Southern, director of ICT, WWF UK
In his 17 years in the IT department at the WWF, David Southern has seen many changes – and the advent of cloud computing is one of the biggest Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
21 Nov 2017
Nordic CIO interview: Emil Dahlin, Svevia
Swedish construction company Svevia is transforming digitally, driven by chief information officer Emil Dahlin Continue Reading
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News
21 Nov 2017
SAP indirect access: Prepare for the impact on third-party applications
SAP is acting in an anti-competitive manner and could be in breach of the US Sherman Act, according to a Duke University School of Law professor Continue Reading
By- Cliff Saran, Managing Editor
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News
09 Nov 2017
Bangalore offers the best ecosystem for digital transformation, says Economist report
Bangalore ranked as the number one location for businesses looking to access the right ecosystem to support digital transformation Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
27 Oct 2017
Nordea lays off 6,000, citing digital transformation as the driver
Nordea is cutting staff as a result of its ongoing digital transformation, which means it needs less people Continue Reading
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News
27 Oct 2017
Carglass France feels benefit of employee knowledge sharing
Automobile glass repair company Carglass France is using knowledge-sharing technology to distribute expertise among 3,000 employees Continue Reading
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News
27 Oct 2017
Airbus saves millions after building a digital learning library
Airbus has created a digital learning library that is helping more than 100,000 staff in 35 countries keep their skills updated Continue Reading
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News
19 Oct 2017
Post Office computer system legal case reaches important procedural juncture
Sub-postmasters group action against the Post Office reaches an important milestone Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
19 Oct 2017
Norway’s Trondheim embraces the cloud with Google G Suite
Municipality is reaping the benefits of moving productivity software to the cloud Continue Reading
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News
18 Oct 2017
Cloud service spending almost matches traditional IT outsourcing
Traditional outsourcing spending has plummeted in the latest three-month period, but spending on cloud-based IT services is going some way to filling the void Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
17 Oct 2017
RSA’s Middle East cyber security conference gains its own identity
RSA Abu Dhabi conference focuses on region’s cyber security needs as digital technology deployments expand Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
17 Oct 2017
UK intelligence agencies ‘unlawfully’ sharing sensitive personal data, court hears
A secret court will decide whether Intelligence agencies are “unlawfully” sharing huge datasets containing sensitive information about the population with industry, government departments and overseas intelligence services. Continue Reading
By- Bill Goodwin & Julia Gregory
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News
16 Oct 2017
How technology is transforming healthcare delivery in Gulf region
IT will transform the healthcare sector in the Gulf Cooperation Council countries over the coming years Continue Reading
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News
12 Oct 2017
UK bank Standard Chartered opens IT service centre in Bangalore
Bank is expanding its operation in India, which provides business services to its operations globally Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
11 Oct 2017
Teva Pharmaceuticals turns to cloud HR as it weathers difficult trading conditions
One of Israel’s largest manufacturing companies has invested more than $10m in cloud HR. The technology is helping Teva Pharmaceuticals turn its fortunes around. Continue Reading
By- Bill Goodwin, Computer Weekly
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News
10 Oct 2017
Abu Dhabi transport department uses drones to improve traffic flows
Data collected by live video stream from drones is analysed at control centre to help alleviate traffic jams and other issues Continue Reading
By- Edward Banda
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News
03 Oct 2017
CIOs moving to revenue-generating roles
Gartner survey shows changing role for CIOs to cover revenue generation and deriving value from data, and spending less time on traditional IT delivery Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
02 Oct 2017
Hard Brexit would see UK tech exports fall by £1.7bn
UK manufacturers including those in the technology sector will lose billions of pounds of export revenue if the government completes a hard Brexit Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
27 Sep 2017
UK-EU talks have failed to raise confidence of IT leaders
IT decision-makers are no more confident about how Brexit will affect them despite this year’s general election and talks between the EU and the UK Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
25 Sep 2017
Microsoft Ignite kicks off with cross-platform SQL and on-premise Azure
Microsoft announces completion of cross-platform SQL Server, GDPR compliance for Office 365, plus Azure Stack Continue Reading
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News
25 Sep 2017
Amazon launches Middle East region
Amazon opens its latest delivery hub in Bahrain to serve customers in the Middle East Continue Reading
By- Triska Hamid
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News
22 Sep 2017
Uber fails to get licence to operate in London renewed
Transport for London has rejected Uber's application for its licence renewal, citing a lack of corporate responsibility as the reason Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
20 Sep 2017
Blockchain tests delivering results and IBM seen as leader
Businesses that have invested in trials of blockchain technology will repeat their investments Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
14 Sep 2017
Lack of skills main barrier to civil service tech adoption
TechUK civil servants survey highlights need for skills training, common standards and working practices across departments to deliver joined-up public services Continue Reading
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News
12 Sep 2017
Home Office agrees back-office transformation deal
The Home Office is moving more of its back-office processes into the cloud Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
07 Sep 2017
Thousands of Deutsche Bank employees will be replaced by robots
The CEO of Deutsche Bank said a "big number of staff will eventually be replaced by robots” as it looks towards artificial intelligence technology Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
31 Aug 2017
Open source helps Schiphol fly to multi-clouds
Amsterdam airport Schiphol is utilising open source software to create and use a multi-cloud platform with an open API Continue Reading
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News
30 Aug 2017
HCL expands global network with Swedish delivery centre
HCL has opened another delivery centre in the Nordic region, this time in Gothenburg, Sweden Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
30 Aug 2017
Challenger bank Fidor reaches 200,000 customers
Fintech trailblazer Fidor now has more than 200,000 people using its banking services, but its CEO believes the fintech environment is getting tougher Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
29 Aug 2017
McDonald’s selects Capgemini to help it drive digital customer services
Fast-food chain decides to outsource its digital developments globally to French IT services giant Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
29 Aug 2017
Saudi Telecom Company creates cloud computing giant
The IT joint venture in Saudi Arabia will drive the digitisation of government services Continue Reading
By- Edward Banda
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News
23 Aug 2017
UAE telco Du pushes SaaS adoption in Middle East
The Middle East looks set to see strong growth in software as a service and IT departments need to take a different approach Continue Reading
By- Edward Banda
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News
17 Aug 2017
Barclays ring-fencing project means downtime for customers
Many Barclays services will be unavailable this weekend as part of the bank's project to separate retail and investment operations Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
16 Aug 2017
A decade of IT change since banking meltdown
With 10 years passing since Northern Rock had to be bailed out by the government, we look at how banking IT has changed since the financial crisis Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
11 Aug 2017
HSBC uses IBM to automate the processing of 100 million document pages
In another instance of banks adopting automation to lower costs and drive productivity, HSBC uses IBM analytics technology to cut down on its paper trail Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
08 Aug 2017
Top tips to avoid a costly Office 365 subscription bill
The Office 365 cloud-based productivity suite is Microsoft’s next strategic platform. We explore the licensing implications Continue Reading
By- Cliff Saran, Managing Editor
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News
27 Jul 2017
Meg Whitman steps down from HP Inc board
Whitman has served as chairperson of HP since the separation of HP Inc and Hewlett Packard Enterprise in November 2015 Continue Reading
By- Cliff Saran, Managing Editor
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News
25 Jul 2017
Unilever signs partnership deal with Accenture to drive sales for ‘digitally savvy’ consumers
Unilever enters tech partnership with Accenture to help maintain consumer loyalty and drive sales Continue Reading
By- Zach Emmanuel, Computer Weekly
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News
25 Jul 2017
Nordea deploys AI to speed up customer service
Nordea is reaping the rewards of its fintech investments through its latest project to use artificial intelligence to support customers Continue Reading
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News
24 Jul 2017
UAE hotel upgrades wireless network and internet connectivity
Beach resort completes major project to revamp its wireless infrastructure with TP-Link technologies Continue Reading
By- Edward Banda
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News
24 Jul 2017
What are Amazon Web Services’ Nordic plans?
Amazon Web Services' head in the Nordic tells Computer Weekly about the region's increasing demand and use of the cloud Continue Reading
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News
20 Jul 2017
TSB to introduce iris scan authentication in September 2017
TSB customers will soon be able to access their mobile bank accounts through iris scanning, which is regarded as the most secure biometric authentication available Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
19 Jul 2017
London Stock Exchange uses IBM blockchain technology
The London Stock Exchange is testing out IBM's blockchain technology in a platform to help SME operations become more transparent Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
18 Jul 2017
Why company directors need to focus on software licensing small print
Heads of businesses risk breaching the Companies Act, fines, or a possible jail sentence if they fail to take software licensing risks into account Continue Reading
By- Cliff Saran, Managing Editor
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News
13 Jul 2017
HPE and CSC merger wins confidence of Zurich
Zurich Insurance has demonstrated confidence in CSC's merger with HPE through a contract extension Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
13 Jul 2017
Cognizant opens London lab to help customers with digitisation
Cognizant has opened its latest digital development centre in London, where it will work with customers and partners on digital business challenges Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
12 Jul 2017
MoJ electronic monitoring programme fails to achieve value for money, says NAO
National Audit Office slams severely delayed MoJ electronic tag project for series of failures, including being too ambitious, not delivering benefits and procurement shambles Continue Reading
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News
11 Jul 2017
Met Police signs £8m digital forensics deal
MASS wins seven-year contract to supply a digital forensics managed service to London’s Metropolitan Police Service Continue Reading
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News
10 Jul 2017
Experian admits mobile and online issues after system upgrade
Some customers of credit referencing company are having problems accessing a service they pay for following an IT upgrade and large customer migration to a new system Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
10 Jul 2017
Nordic CIO interview: Ann Hellenius, City of Stockholm
Stockholm’s CIO is relishing the challenge of trying to make the Swedish capital the smartest city in the world Continue Reading
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News
05 Jul 2017
Sweden trials blockchain for land registry management
Swedish land registry is trying out blockchain as a means of proving ownership Continue Reading
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News
19 Jun 2017
Abu Dhabi uses surveillance tech to protect Grand Prix
Police use surveillance technology and monitoring software to ensure public safety when Formula One visits the UAE each year Continue Reading
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News
14 Jun 2017
HR technology essential to cutting-edge customer service, say big businesses
If you can’t get your internal HR systems right, the business will suffer – Jaguar Land Rover, Lufthansa and Russia’s Sberbank explain why Continue Reading
By- Bill Goodwin, Computer Weekly
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News
09 Jun 2017
Patent group prepares for tough data protection laws by moving HR to the cloud
CPA Global to replace ERP-based HR system as it gears up to comply with the General Data Protection Regulation Continue Reading
By- Bill Goodwin, Computer Weekly
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News
07 Jun 2017
Challenger bank technology arm hires former ABN Amro IT executive as CIO
Bank and banking technology supplier Fidor hires an experienced banking CIO to support its international expansion Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
06 Jun 2017
Lloyds bank staff will move to IBM in outsourcing deal
About 1,500 IT staff at Lloyds Banking Group will join IBM as part of an IT infrastructure outsourcing agreement Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
31 May 2017
Hundreds of sub-postmasters have applied to join IT-related legal action since March
The number of sub-postmasters who claim to have suffered as a result of a faulty Post Office IT system has reached 1,300 Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
31 May 2017
Norwegian bakery chain gets the taste of mobile reporting
Baker Brun, a bakery company in Norway, is modernising its business processes through the latest technologies Continue Reading
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News
26 May 2017
Swedish government agencies join IT spending benchmarking service
Government agencies in Sweden are using a tool by Apptio to help them gain a better understanding of IT costs Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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Feature
23 May 2017
Cloud data portability: Obstacles to it and how to achieve it
Cloud providers are very keen to get your data into their systems but sometimes it can be difficult or costly to move it elsewhere. We look at solutions to cloud portability Continue Reading
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News
23 May 2017
Audit Scotland shares lessons learned from failed IT projects
In a ‘lessons learned’ report, Scottish auditor sets out five principles that should be considered when managing government IT programmes Continue Reading
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News
16 May 2017
Customer experience transformation at Macquarie bank brings legacy system retirement as a bonus
Australia’s Macquarie bank builds a data layer on top of legacy IT systems to transform customer experience Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
10 May 2017
Nordic region competes for datacentre dominance
The Nordic region is an attractive region for datacentres as demand for cloud services in the area grows Continue Reading
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News
09 May 2017
Highly skilled professionals at risk of being replaced by computers
Highly skilled jobs will be replaced by artificial intelligence by 2022, says Gartner Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
09 May 2017
Large UK businesses increasingly want CEOs to have IT background
More large businesses in the UK want a CEO that has a good understanding of IT Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
05 May 2017
SAP goes after world’s largest brewing company in $600m licence dispute
Belgian brewer Anheuser-Busch InBev says it intends to defend “vigorously” against software licensing claims by SAP Continue Reading
By- Cliff Saran, Managing Editor
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News
04 May 2017
Metropolitan Police to hit massive IT overspend
The Metropolitan Police Service is set to massively overspend on IT as it attempts to improve digital policing Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
28 Apr 2017
Microsoft chief reveals Azure upsell strategy
Azure competes with AWS on price as an IaaS, but Satya Nadella sees this as a way to get CIOs to buy higher-level services Continue Reading
By- Cliff Saran, Managing Editor
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News
28 Apr 2017
Nordea strikes partnership with Swedish mobile payment startup
Nordic bank links up with payments startup in its latest fintech project Continue Reading
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News
25 Apr 2017
UK trade department in New York to promote fintech firms
Group of financial technology firms taken to New York to show off their knowledge of regulatory compliance software Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
19 Apr 2017
How Dutch university quickly connected thousands of students to new learning management system
Dutch university TU Delft is replacing its legacy learning management system after 17 years Continue Reading
By- Rian van Heur
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News
11 Apr 2017
Security as a service on the rise in the UAE
Organisations in the United Arab Emirates are increasingly turning to security services Continue Reading
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News
10 Apr 2017
Spending forecast shows early signs of on-premise server demise
The datacentre equipment market appears to be indicating the long-term impact of cloud computing on server sales Continue Reading
By- Cliff Saran, Managing Editor
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News
06 Apr 2017
IR35 reforms: Stakeholders warn of risk to public sector IT projects as contractors walk
With the IR35 reforms coming into force today, 6 April, contracting stakeholders warn of the widespread threat the changes pose to the delivery of public sector IT projects Continue Reading
By- Caroline Donnelly, Senior Editor, UK
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News
06 Apr 2017
Sweden’s Bisnode consolidates outsourced IT
Swedish firm Bisnode brings multiple IT services contracts under one roof Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
05 Apr 2017
Middle East enterprises urged to embrace governance, risk and compliance
The enforcement of corporate governance issues is still variable throughout the Middle East and making a strong business case for investment in GRC can be a challenge. Continue Reading
By- Edward Banda
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News
05 Apr 2017
Technology investments core to JP Morgan Chase success
US investment bank is reaping the benefits of its $9.5bn annual technology spend Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
05 Apr 2017
Chocolate maker Barry Callebaut gets sweet on cloud
Chocolate maker Barry Callebaut is increasingly using cloud-based apps to improve productivity and reduce costs Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
30 Mar 2017
HMRC contractors leave over inside IR35 ruling
HMRC has begun classifying its public sector contractors as "inside IR35", prompting fears of a digital "brain drain" at the organisation Continue Reading
By- Caroline Donnelly, Senior Editor, UK
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News
29 Mar 2017
Russian Airline at home in the cloud
S7 Airlines in Russia looks set to move more of its IT to the cloud after successful infrastructure-as-a-service project Continue Reading
By- Vladimir Kozlov
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News
24 Mar 2017
Serco uses HR technology to cut recruitment bill
International outsourced services supplier Serco is investing in HR recruitment technology to help it hire 15,000 to 20,000 people a year Continue Reading
By- Bill Goodwin, Computer Weekly
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News
16 Mar 2017
CIO interview: Jon Cheyne, IT director, National Theatre
We speak to the IT head at the National Theatre about what it means to have a 99% cloud strategy Continue Reading
By- Cliff Saran, Managing Editor
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News
14 Mar 2017
Portakabin’s biggest-ever IT investment unifies CRM
Modular construction firm is moving to a single source of business information through cloud technology and services Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
13 Mar 2017
Vodafone brings offshore contact centre work to UK
Mobile operator Vodafone is creating 2,100 jobs in the UK by reducing the amount of call centre work done offshore Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
09 Mar 2017
Scottish police’s i6 project failed due to loss of trust and disagreements, auditor finds
Police Scotland’s IT systems replacement programme failed because of loss of trust and underestimation of its complexities, according to an Audit Scotland investigation Continue Reading
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News
08 Mar 2017
Centrica eliminates more than 20 IT systems after replacing SAP with cloud HR technology
Energy and services company claims major savings in IT costs after moving its HR services to the cloud Continue Reading
By- Bill Goodwin, Computer Weekly
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News
07 Mar 2017
ZF Group opens doors to Hyderabad tech centre
German car parts manufacturer ZF Group opens a technology centre in India to focus on software lead innovation Continue Reading
By- Karl Flinders, Chief reporter and senior editor EMEA
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News
06 Mar 2017
CIO interview: Sarah Wilkinson, Home Office
The Home Office tech boss shares her views on Brexit challenges, collaborating with GDS and running large government IT programmes Continue Reading
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