Artificial intelligence, automation and robotics
Read about the latest trends and technologies in artificial intelligence (AI), automation, machine learning and robotics. Learn what AI and automation mean for enterprise IT strategies and how organisations are using AI for business benefit
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Feature
11 Aug 2025
Will CDPs deliver on the marketing promise of personalisation?
Customer data platforms are being touted by suppliers as the means to deliver the single customer view after which organisations have long lusted. Will the promise finally be delivered? Continue Reading
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News
11 Aug 2025
Watching the watchers: Is the Technical Advisory Panel a match for MI5, MI6 and GCHQ?
Dame Muffy Calder is chair of the Technical Advisory Panel (TAP), a small group of experts that advises the Investigatory Powers Commissioner on surveillance technology. Do they have what it takes to oversee the intelligence community? Continue Reading
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News
07 Jun 2018
Nation state cyber attacks affect all, says former GCHQ boss
Cyber attacks by nation states used to be a small part of the problem for state authorities to address, but now all organisations are potential targets of nation state attacks, according to former GCHQ head Continue Reading
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News
07 Jun 2018
Newcastle Council to show off smartest street in Britain
The Great Exhibition of the North will see Mosley Street in Newcastle upon Tyne transformed into Britain’s smartest street as part of a demonstration of IoT technology Continue Reading
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News
06 Jun 2018
Singapore government to form AI advisory council
New council will develop standards and guidelines to address ethical issues arising from the growing use of artificial intelligence Continue Reading
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Feature
06 Jun 2018
Canada’s tech sector is targeting Europe – does it have what it takes to compete?
Following its free-trade agreement with the EU – and the contrast with its noisy neighbour – Canada is promoting its tech sector to European IT buyers. We take a look at what CIOs can expect Continue Reading
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News
06 Jun 2018
Sapphire 2018: SAP will take over CRM market, says McDermott
SAP’s chief executive Bill McDermott tells 2018 Sapphire conference the supplier will storm the CRM market with its C/4 Hana business applications suite Continue Reading
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News
05 Jun 2018
Australia’s chief scientist calls for AI regulations
The proposal would require companies to apply for a trustmark so they know from the outset how their AI is expected to behave Continue Reading
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News
05 Jun 2018
Complex pricing hinders enterprise assessment of AWS, Google and Microsoft cloud IoT hubs
451 Research claims the complex IoT pricing models favoured by the hyperscale cloud giants are making life difficult for enterprise IT departments Continue Reading
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News
05 Jun 2018
Mobile, IoT and cloud biggest drivers for Wi-Fi growth
The intersection of mobility, the IoT and cloud will be the driving forces behind wireless network deployments over the next few years Continue Reading
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News
04 Jun 2018
Offensive AI unlikely in the near future, says Mikko Hypponen
Cyber criminals are not close to being able to use AI for attack purposes, according to industry veteran Mikko Hypponen, who has been at the forefront of AI use in cyber defence for several years Continue Reading
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Blog Post
01 Jun 2018
Markets will drive AI adoption: Gartner
Amid the growing arms race between the US and China to dominate the burgeoning field of artificial intelligence (AI), it is industry players and markets that will really drive adoption of the ... Continue Reading
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News
31 May 2018
Artificial intelligence identifies skin cancer in lab test more effectively than doctors
Artificial intelligence has outperformed experienced dermatologists in identifying skin cancer samples, further highlighting the potential of the technology in healthcare Continue Reading
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Feature
30 May 2018
AI elevates predictive maintenance for Kone and ThyssenKrupp
Kone and ThyssenKrupp are using artificial intelligence to improve predictive maintenance of their lifts and escalators Continue Reading
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News
29 May 2018
Firms step up spending on digital tech, but struggle with strategy
Businesses and the public sector are stepping up their spending on digital technology, but many business leaders are struggling to keep pace with what it means for their business Continue Reading
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News
29 May 2018
Drone industry set to contribute £42bn to UK economy by 2030
PwC research has predicted drones could add £42bn to the economy and create 68,000 jobs by 2030 Continue Reading
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News
29 May 2018
Intelligence on the edge will see workloads migrate from clouds
IoT devices’ ability to make their own decisions will see computing shift back from the cloud to the edge, ABI Research has predicted Continue Reading
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News
29 May 2018
Policy Exchange report calls for GDS to be moved to DCMS
Think-tank wants Government Digital Service to create a “single digital government account” for citizens, and says bringing the organisation into the Department for Digital, Media, Culture and Sport will improve focus on “all aspects of digital transformation” Continue Reading
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News
27 May 2018
Dedicated HPC infrastructure still rules, says Huawei
A Huawei executive makes the case for dedicated high-performance computing (HPC) infrastructure, despite the growth of public cloud services that have democratised access to HPC and AI capabilities Continue Reading
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News
25 May 2018
MPs launch inquiry into automation and its impact on jobs
House of Commons Business, Energy and Industrial Strategy Committee will look at the impact of automation on workers, businesses and the UK economy as a whole Continue Reading
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Blog Post
24 May 2018
Why one expert doesn’t think AI will take over the world
Every time a robot does something that humans deem to be suspicious, a debate is sparked about when artificially intelligent beings will take over the world. There have been more than enough films ... Continue Reading
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News
24 May 2018
Computing curriculum shake-up can’t happen in a single five-year parliamentary term, says panel
At the launch of Ocado Technology’s AI:MMO educational game, a panel of experts said the computing curriculum needs an overhaul, but this cannot be achieved in a single government term of office Continue Reading
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Feature
24 May 2018
How artificial intelligence is fuelling engine maintenance innovation at Rolls-Royce
The engine maker has established an innovation centre to enable the company to deliver analytics and artificial intelligence-powered services to airlines using Rolls-Royce engines Continue Reading
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News
24 May 2018
From open clouds to open infrastructure: OpenStack's evolution continues
OpenStack is embarking on a push to position itself as a lot more than just an open source cloud software provider, with forays into containers and continuous integration tools, as enterprises continue to demand their infrastructure do more Continue Reading
- 24 May 2018
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E-Zine
24 May 2018
CW Nordics: Finland delays e-voting plan
Security concerns have re-emerged to further frustrate the Finnish government’s plans to launch a national e-voting system. Also read about a study by the Stockholm School of Economics that looks at the likely impact of AI, machine learning and robotics on people’s lives. And find out why Norway has accelerated plans to scale up its national cyber security infrastructure. Continue Reading
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News
23 May 2018
Unified comms bugbears may be easily solved with AI
The concept of unified communications is now so wide-ranging that it is ripe for disruption – or improvement – by artificial intelligence, argues analyst Zeus Kerravala Continue Reading
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News
22 May 2018
Social one of the 'most powerful' tools at brand’s disposal, says retail experts
Using social media to connect with customers is one of the most “powerful” tools retailers have at their disposal, said a panel of experts at the Salesforce World Tour Continue Reading
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News
21 May 2018
One-fifth of global banks think AI will boost customer experience
Economist Intelligence Unit survey shows nearly three-quarters of businesses think retail banking could be mostly automated by 2020 Continue Reading
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News
21 May 2018
AI could transform cancer diagnosis, says prime minister
Theresa May says artificial intelligence could revolutionise diagnosis of chronic diseases and save 22,000 lives a year by 2033 Continue Reading
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News
17 May 2018
Why Microsoft's AI is about helping anyone's intelligent agent
Microsoft believes businesses need to be connected to AI innovation. The way it wants to achieve this is through its AI platform for developers Continue Reading
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News
17 May 2018
Case study: British Airways’ global B2B sales gathered under Salesforce cloud
British Airways has gathered its international business-to-business sales under Salesforce Sales Cloud to bust silos Continue Reading
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News
17 May 2018
Singapore ropes in local polytechnics in AI talent boost
AI Singapore is working with three polytechnics to train lecturers and students on artificial intelligence while boosting AI adoption among SMEs Continue Reading
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News
16 May 2018
AI is more than just doing things cheaper and faster
Choose the parts of AI to deploy to demonstrate return-on-investment and differentiate your brand, says Volkswagen Australia’s chief customer officer Continue Reading
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E-Zine
16 May 2018
CW ANZ: Australian firms connect people in new ways
Australian organisations such as BPay are turning to unified communications (UC) to create workplaces where employees operate in a flexible and open work environment. But IT and user experiences can differ greatly. What has been the journey of ANZ enterprises when delivering a seamless UC experience for employees? In this issue of CW ANZ, we look at how companies are approaching UC, the state of the market and what organisations need to do to be successful. Download the issue now. Continue Reading
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News
16 May 2018
Morgan Stanley uses Amazon Alexa to inform customers
US investment bank Morgan Stanley is giving customers important information about the market via Amazon's voice assistant Continue Reading
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News
16 May 2018
Nordic banks plan major digital transformation of operations
Banks in the Nordic region are set to accelerate their spending on technology as digital services take-up accelerates Continue Reading
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15 May 2018
China’s Yitu eyes ASEAN market with facial recognition know-how
Facial recognition software specialist Yitu, which recently won a face identification accuracy contest in the US, has already nabbed regional clients such as Singapore’s Certis Cisco. Continue Reading
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15 May 2018
Kiwi airport testing avatar service to ease staff workload
Auckland Airport is testing an AI-powered avatar at the arrivals area to answer biosecurity questions from travellers. Continue Reading
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News
15 May 2018
Oracle claims positive traction for autonomous database in ASEAN
Oracle’s newly minted autonomous database could leave database administrators unemployed, but that has not stopped a Thai payment services provider from jumping onto the bandwagon Continue Reading
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News
11 May 2018
Virgin Trains on using AI and virtual reality to boost customer experience
Speaking at the Knowledge 18 ServiceNow conference in Las Vegas, Virgin Trains outlined the potential role immersive and data-driven technologies can play in improving customer experience Continue Reading
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News
11 May 2018
GDS looks at potential for using voice technology on Gov.uk website
The government has begun using machine learning to build a taxonomy hierarchy on Gov.uk and is looking at the possibility of deploying voice interactions Continue Reading
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Opinion
11 May 2018
Building a tech future between the UK and India
A new tech partnership between the UK and India will benefit the digital economy in both countries, says secretary of state for digital, culture, media and sport Matt Hancock Continue Reading
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News
11 May 2018
NHS Business Services Authority trials AWS chatbot tech to field customer calls in contact centre
Darren Curry, chief digital officer of the NHS Business Services Authority, shares details of how trialling the use of cloud-based chatbots in its contact centres has boosted staff morale and efficiency Continue Reading
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News
10 May 2018
Government must support SMEs, says Oliver Dowden
The minister for implementation, Oliver Dowden, provides further details on the GovTech competition and talks about GDS’s role as an “innovation incubator”, losing data policy to DCMS and the importance of SMEs Continue Reading
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E-Zine
10 May 2018
CW Benelux: Rotterdam charts course to become world’s smartest port
The Port of Rotterdam in the Netherlands is using internet of things and artificial intelligence technology from IBM in a bid to become the world’s smartest port. Also read how companies in the Netherlands are only partly ready for the country’s version of the EU’s General Data Protection Regulation (GDPR), and why the European Central Bank thinks cash will remain in use in the Eurozone for a very long time. Continue Reading
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News
09 May 2018
Singapore organisations not paying heed to data veracity
Most Singapore respondents in a global Accenture survey said they have not invested in capabilities to verify data used in decision-making Continue Reading
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News
08 May 2018
Oracle’s autonomous database could leave DBAs unemployed
The long-term future of database administrators could be at risk if every enterprise adopts the Oracle 18c autonomous database Continue Reading
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E-Zine
08 May 2018
Crypto gold rush days are numbered
In this week’s Computer Weekly, we find out how cryptocurrency miners are using colocation providers to help scale up their operations, drive profits and boost resiliency – for however long the boom may last. We also look at the changes SAP has made to its licensing model to clarify the issue of indirect access and consider what the cloud domination of Amazon, Google and Microsoft means for smaller cloud suppliers. Read the issue now. Continue Reading
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News
08 May 2018
Build 2018: Microsoft addresses the role of Windows in mobile-first era
Windows 10 Phone may be dead, but now Microsoft wants to make Windows 10 the best partner operating system for smartphones Continue Reading
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Blog Post
08 May 2018
AI in UC: Where it shows potential and where it’s just for show
This is a guest post co-authored by Zach Katsof, director of intelligent communications at Arkadin; Holger Reisinger, SVP of large enterprise solutions at Jabra; and Alan Shen, VP of consulting ... Continue Reading
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News
08 May 2018
Nadella opens Build 2018 with cross-platform push
Microsoft’s developer conference has kicked off with a renewed focus on making Microsoft products and services work well with other offerings Continue Reading
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Blog Post
03 May 2018
A twisted fire sale
Guangzhou-based drone company EHang has broken the world drone display record for the most drones used at an airborne show, but the decidedly indifferent Chinese media preferred to point out the ... Continue Reading
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Blog Post
02 May 2018
AI skills matter more than technology
A new study by Seagate has revealed that APAC organisations are warming up to artificial intelligence (AI), but a significant number have not invested in the data and technical solutions required ... Continue Reading
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News
02 May 2018
GDPR is key to driving other transformational strategies in business
With GDPR compliance in place, there are several technologies organisations can use to transform their data analytics Continue Reading
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Feature
02 May 2018
CW500: The advent of AI
For better or worse, artificial intelligence is one of the most talked-about technologies today, and it is here to stay. The latest CW500 Club investigated what AI actually is and the opportunities it can offer Continue Reading
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Feature
02 May 2018
Chatbots demonstrate unexpected range of uses, from mental health to education
Chatbots, software that uses normal language to communicate with people through text or voice, are proving their value in a surprising variety of ways – from accountancy support to mental health Continue Reading
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News
02 May 2018
IFS 18 Atlanta: CEO Roos asserts customer focus with upgraded ERP suite
IFS uses 2018 world conference in Atlanta to launch upgrade of its enterprise resource planning suite, shepherded by new CEO Darren Roos Continue Reading
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01 May 2018
How artificial intelligence can aid and replace higher order human creativity
Much is made of AI augmenting human intelligence with simple automation, but might higher order human creativity go the same way? Continue Reading
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E-Zine
01 May 2018
Making music with AI
In this week’s Computer Weekly, we look at how artificial intelligence is being used in the creative industries such as music and books, and ask whether AI can ever replace human creativity. TSB’s IT meltdown is symptomatic of the tech challenges facing UK banks – we examine the issues. And our latest buyer’s guide analyses the trends in big data. Read the issue now. Continue Reading
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News
01 May 2018
Digital is a long-term objective, CEOs warned
Don't believe anyone who promises to transform a business digitally in three years, says Gartner Fellow Mark Raskino Continue Reading
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News
30 Apr 2018
Starship’s autonomous delivery robots get commercial roll-out
Having successfully trialled its autonomous delivery robots in the UK and US, Estonian startup Starship Technologies is embarking on a full commercial roll-out Continue Reading
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News
30 Apr 2018
Australia government earmarks A$70m to refresh supercomputers
The investment will fund replacements for two supercomputers at the Pawsey Supercomputing Centre in an effort to bolster Australia’s research capabilities Continue Reading
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Feature
27 Apr 2018
Enterprise accessibility: How Cray is using HPC to open up AI use cases from the datacentre
Enterprises interest in HPC is reportedly being fuelled by the rising demand for artificial intelligence-based applications and services, and Cray is one of a number of providers looking to cash in Continue Reading
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News
27 Apr 2018
Jeremy Hunt launches review into training NHS staff to use new tech
Jeremy Hunt announces a review that will look at how to train NHS staff to use new technologies such as artificial intelligence, genomics, digital medicine and robotics Continue Reading
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Blog Post
27 Apr 2018
How machine learning is used to detect fraud
One of machine learning’s most well-known use cases is fraud detection, an area that has drawn the attention of a growing number of technology suppliers looking to develop the best algorithms and ... Continue Reading
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News
26 Apr 2018
Expert interview: Dave Moschella, author of Seeing Digital
Dave Moschella speaks to Computer Weekly about his new book, Seeing Digital, which looks at how the “d” in digital stands for disruption Continue Reading
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Opinion
26 Apr 2018
Can Huawei untangle the AI mess?
Huawei is building a digital platform with “device-cloud synergy” to support artificial intelligence applications, but enterprises should be wary of being locked into a single AI stack Continue Reading
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News
26 Apr 2018
Almost all London law firms are using or plan to use artificial intelligence
Law firms are harnessing artificial intelligence to reduce the manual creation and checking of legal documents Continue Reading
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News
26 Apr 2018
Argos announces 150 new tech roles in the UK
Argos is recruiting an extra 150 IT professionals as part of its strategy to offer a better digital services to customers Continue Reading
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News
26 Apr 2018
European Commission unveils €1.5bn AI funding
Given the UK's new artificial intelligence sector deal, the European Commission is unveiling its own initiative to make Europe a world leader in AI Continue Reading
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News
26 Apr 2018
SuiteWorld 2018: Businesses more likely to learn from failures than successes, says NetSuite EVP
Failure is the best way for firms to learn and succeed when it comes to business transformation, NetSuite’s executive vice-president Jim McGeever tells the audience at SuiteWorld 2018 Continue Reading
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News
25 Apr 2018
Government promises £300m extra funding as part of £1bn AI sector deal
To become the number one destination for artificial intelligence, the UK needs more specialist skills, and a new injection of funding is aimed at boosting the country’s AI skills pool Continue Reading
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News
25 Apr 2018
Gartner predicts AI will add $1.2tn to companies’ earnings in 2018
Gartner has forecast that artificial intelligence will create $1.2 trillion in economic value in 2018, up 70% on 2017 Continue Reading
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News
24 Apr 2018
SuperNova growth programme offers European tech scale-ups chance to pitch for investment
Scale-Up.eu says initiative will enable scale-up companies to grow their business without relying on overseas investment Continue Reading
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News
24 Apr 2018
SAP Q1 2018: Cloud revenue breaks €1bn, 400 more S/4 customers
SAP’s overall first-quarter revenue was flat, but cloud revenue and profitability were up, while its S/4 Hana customer base stands at 8,300 Continue Reading
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News
23 Apr 2018
AI is renewing interest in high-performance computing
Growing adoption of artificial intelligence is spurring interest in high-performance computing beyond research institutions Continue Reading
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Blog Post
20 Apr 2018
Is AI ethics enough of a niche for the UK’s economic strategy?
The House of Lords report on AI and UK economy and society came out this week, with the guardedly bullish title: “AI in the UK: ready, willing and able?” The question mark is moot. I think a strong ... Continue Reading
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News
20 Apr 2018
Alibaba to set up digital hub in Thailand
Chinese e-commerce and technology giant Alibaba is expanding its Southeast Asian footprint with a new digital hub east of Bangkok that is expected to boost Thailand’s digital credentials Continue Reading
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Blog Post
19 Apr 2018
Huawei’s industry vision offers glimpse into its priorities
At Huawei’s annual analyst summit in Shenzhen this week, the Chinese technology giant unveiled its predictions about what the future holds from a technology perspective in its Global Industry ... Continue Reading
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E-Zine
19 Apr 2018
CW ANZ: OpenStack gains a foothold in Australia
In this issue of CW ANZ, we look at how OpenStack has changed the way Australian enterprises operate their IT infrastructure. Also read how Australia’s Citic Pacific Mining is digging into IoT technology to track vehicles, and how Telstra is investing in two submarine cables to bolster Asia-US connectivity. Continue Reading
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E-Zine
19 Apr 2018
CW ASEAN: SD-WAN helps find best route to cloud
This year, more enterprises will adopt a “cloud-first” SD-WAN architecture to support their increasingly cloud-based application mix. In this issue of CW ASEAN, we take a closer look at how ASEAN enterprises are gearing up for this eventuality. Also, read how a new HPE facility in Singapore will help build collaborative partnerships across the internet of things, and how communications service providers should embrace microservices and DevOps to thrive in the digital economy. Continue Reading
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News
18 Apr 2018
Business will make money from their data, says IDC
Data scientists may soon find that their skills will be more directly linked to generating a revenue stream within their organisations Continue Reading
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News
18 Apr 2018
DataWorks 18: Hortonworks styles itself 3.0 with a ‘DataPlane’ service
Hortonworks has used its DataWorks Summit in Berlin to announce a data governance “studio” plug in to its DataPlane service Continue Reading
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News
18 Apr 2018
Huawei debuts its first intent-based networking proposition
At its Shenzhen Analyst Summit, Huawei unveiled its intent-based networking concept, promising to address enterprise customer pain points around network management Continue Reading
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News
18 Apr 2018
IBM admits poor storage results but promises to do better
IBM’s first-quarter 2018 results shows failings in its storage business, while cognitive computing via Watson remains its main growth engine Continue Reading
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News
17 Apr 2018
Russian energy giant makes digital tech adoption a priority
Russian oil and gas giant Gazprom Neft is exploring the use of the latest digital technologies across its entire business Continue Reading
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News
17 Apr 2018
Targeted cyber attacks doubled in past year, study shows
The number of targeted attacks has doubled in the past year compared with the previous 12 months, despite improvements in detecting and blocking them, a cyber resilience study shows Continue Reading
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News
17 Apr 2018
Artificial intelligence will help Metro Bank customers manage their money
Service will use AI and predictive analytics to provide personalised prompts to help customers control their spending Continue Reading
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News
17 Apr 2018
Why AI skills, broadband and machine liability must be addressed
The House of Lords select committee on artificial intelligence has urged the government to adapt policies to bolster AI and protect the public Continue Reading
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News
17 Apr 2018
Huawei wants to unlock ASEAN’s digital potential
The Chinese technology supplier is working with communications service providers such as Converge in the Philippines to bolster their networks to support new digital services Continue Reading
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News
16 Apr 2018
Dutch railway operator to experiment with self-driving trains
Dutch railways are on a journey towards fully automated trains, with early tests under way Continue Reading
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News
15 Apr 2018
Ethics key to AI development, says Lords committee
House of Lords Select Committee calls for government to draw up an ethical code of conduct, which organisations developing AI can sign up to Continue Reading
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News
13 Apr 2018
AI fears abating among UK consumers, suggests OpenText survey
UK citizens seem to be curbing their fears of artificial intelligence technology, according to survey research by OpenText Continue Reading
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Feature
12 Apr 2018
Siemens success sets the scene for growth in process mining
German industrial conglomerate Siemens has turned to process mining to reveal inefficiencies in the way it pays suppliers, organises logistics and runs order-to-cash processes Continue Reading
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News
12 Apr 2018
Machine learning is the new normal: AWS
Cloud supplier AWS wants to put machine learning capabilities into the hands of more people in the nascent market for cloud-based AI services Continue Reading
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News
12 Apr 2018
SFO expands use of AI after successful trial in Rolls-Royce investigation
Serious Fraud Office builds on trials of artificial intelligence in criminal investigations by rolling out a new data management platform Continue Reading
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E-Zine
12 Apr 2018
CW Middle East: UAE makes artificial intelligence leap
The United Arab Emirates wants to be at the heart of the artificial intelligence (AI) revolution and is already testing its mettle as a global tech advocate and innovator. Also in this issue, read how Abu Dhabi is open to developing its fintech ecosystem, with the next 12 months expected to see more focus on the sector, and how Dubai’s transport authority has enlisted Here Technologies to build a high-definition map of the city to support its goals around self-driving cars. Continue Reading
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News
12 Apr 2018
PepsiCo hires robots to interview job candidates
The food and drinks multinational is using artificial intelligence software, known as Robot Vera, to phone and interview candidates as it seeks to fill vacancies for factory, sales workers and drivers in Russia Continue Reading
- 11 Apr 2018
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News
11 Apr 2018
NSA calls for cyber security community collaboration
A US National Security Agency (NSA) representative has called for cyber security community collaboration at the National Cyber Security Centre’s conference in Manchester Continue Reading
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Blog Post
11 Apr 2018
This is the last Downtime written by humans: the robots have won
It’s the week of the 2018 London Book Fair at Olympia, and the worrying news has reached Downtime that our jobs are indeed under threat from the rise of the robots, with the publication of the ... Continue Reading
