Artificial intelligence, automation and robotics
Read about the latest trends and technologies in artificial intelligence (AI), automation, machine learning and robotics. Learn what AI and automation mean for enterprise IT strategies and how organisations are using AI for business benefit
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Opinion
31 Oct 2025
Why asset visibility matters in industrial cybersecurity
Industrial organisations face rising operational security cyber threats. Asset visibility is vital for defence — without knowing what’s connected, organisations are risk blind Continue Reading
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News
31 Oct 2025
Capgemini and Siemens combine to make AI industrial tech
Siemens and Capgemini are expanding their partnership to create AI-based industrial technologies, said to boost efficiency, sustainability and innovation in manufacturing sectors Continue Reading
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Photo Story
13 Jul 2017
Wimbledon 2017: The tech behind the tennis
Each year IBM and Wimbledon work together to deliver an excellent sporting experience to both fans and players through the use of technology Continue Reading
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E-Zine
13 Jul 2017
CW Middle East: How women can fill the tech skills gap
The growth of the IT sector continues to drive both innovation and employment in the Gulf, but women – as with all industries in the region – are under-represented in technology by significant margins, and could help to fill the tech skills gap. Also in this issue, read about growing threats in Saudi Arabia’s cyber sector, and how Dubai is becoming a world leader in smart city developments. Continue Reading
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News
12 Jul 2017
UK ranked as top 10 digital economy
The UK has been ranked among the top 10 nations in terms of digital capabilities Continue Reading
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News
03 Jul 2017
Dubai Police to enhance smart services with robot police
The streets of Dubai will soon see Robocops to help fight crime and help people out Continue Reading
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News
23 Jun 2017
Why entrepreneurship is the only escape from AI-fuelled unemployment
Mark Carney, governor of the Bank of England, predicts up to 15m people could lose their jobs due to AI. Society must adapt Continue Reading
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Feature
23 Jun 2017
MicroStrategy CEO Michael Saylor speaks about ‘expanding universe’ of BI
Co-founder and CEO of MicroStrategy takes the long view on business intelligence and sees its universe expanding with mobile technologies Continue Reading
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News
21 Jun 2017
The human apprentices behind robotic automation
IT apprentices are helping large businesses transform their back-office processes through software robots Continue Reading
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News
14 Jun 2017
British Airways to outsource contact centre work
British Airways is evaluating technologies from an outsourcing company as an option to replace contact centre staff Continue Reading
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News
14 Jun 2017
Microchips implanted in hands could be in use for payments in 20 years
UK consumers are becoming more accepting that biometric authentication will become the norm for payments Continue Reading
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News
13 Jun 2017
TfL develops artificial intelligence app on Facebook Messenger
Transport for London has begun using chatbots on Facebook Messenger to provide a level of automated customer service Continue Reading
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News
08 Jun 2017
Dubai Airports automates resource planning
Airports in Dubai are using automation software to co-ordinate resources such as check-in gates and aircraft stands Continue Reading
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E-Zine
08 Jun 2017
Ethical fears hinder growth of artificial intelligence in France
In this issue, read how France’s relatively slow adoption of artificial intelligence is partly the result of public confusion, and partly due to the way the French have approached the ethical debate around AI. Also, read now organisations in Europe are failing to address the most important risks because they do not have a structured approach to complying with the EU’s General Data Protection Regulation. And find out why, after 17 years, Dutch university TU Delft is saying goodbye to its legacy learning management system. Continue Reading
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News
07 Jun 2017
Malaysia’s Cyberjaya to get smart city boost
Tipped as Malaysia's Silicon Valley, the Cyberjaya township will pilot a slew of smart city projects, including e-payments and mobile bus ticketing Continue Reading
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Feature
06 Jun 2017
Virtual reality as a healthcare tool
Virtual reality is being used as a treatment tool across healthcare, tackling issues such as mental health, phobias and chronic pain management Continue Reading
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News
06 Jun 2017
Digital economy to contribute 7% of Australia’s GDP
Besides improving living standards, digital technologies could also lead to a resurgence of manufacturing in Australia Continue Reading
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News
02 Jun 2017
Doug Cutting, ‘father’ of Hadoop, talks about big data tech evolution
In a Q&A interview, the “father” of Hadoop, Doug Cutting, talks about the cyber-security applications of the stack, as well as Hadoop’s evolution Continue Reading
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News
01 Jun 2017
Australia’s Icon Group taps IBM Watson to boost cancer care
Watson for Oncology will provide oncologists with medical information and treatment options to support clinical decision making Continue Reading
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E-Zine
30 May 2017
Quantum computing drives the future for Volkswagen
In this week’s Computer Weekly, Volkswagen’s global CIO explains how the car giant is using quantum computing to drive the future of transport. We examine how to make data analytics programmes work and deliver business value. And SAP’s CEO reacts to controversy around the software supplier’s indirect licensing policies that led to recent high-profile court cases. Read the issue now. Continue Reading
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News
25 May 2017
Aggreko powers predictive maintenance with Azure machine learning
Temporary power company moves from reactive to proactive, and now predictive maintenance Continue Reading
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E-Zine
25 May 2017
CW Nordics: The trouble with connected things
In this issue, Finnish cyber security expert Mikko Hyppönen talks about security in the Nordics, Russia and the trouble with connected devices. Also read how Icelandic airline Wow Air averted disaster through the use of application performance monitoring software when it embarked on a major expansion. And find out how, since December 2015, anyone playing popular sandbox game Minecraft has been able to build their worlds on the actual map of Sweden. Continue Reading
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News
24 May 2017
SAP aligns with Saudi Arabia’s IT transformation agenda
Global software giant SAP sees an opportunity for its wide portfolio in Saudi Arabia as the Middle Eastern country transforms Continue Reading
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News
24 May 2017
Singapore government to spend S$2.4bn on technology initiatives
Funding will go towards building a national sensor platform, boosting the government’s cyber security capabilities and driving the use of robots Continue Reading
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News
23 May 2017
Economic and political uncertainty drives organisations to rethink IT strategies
CIO job satisfaction reaches a three-year high as organisations hire more IT staff and invest in innovative digital technology Continue Reading
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News
19 May 2017
Command and control communications key to detecting threats
Malware command and control (C&C) communications are key to detecting advanced threats, according to a security researcher Continue Reading
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News
18 May 2017
Analytics, automation and AI critical to Cisco’s growth
Cisco CEO Chuck Robbins has been talking about the criticality of analytics and automation technology to the enterprise network Continue Reading
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E-Zine
18 May 2017
CW ASEAN: Rise of the machines
In this month’s CW ASEAN, we look at how artificial intelligence and machine learning is improving the way ASEAN businesses fend off cyber attacks and better predict how customers react to various marketing efforts. The growing interest in AI in the region has also spawned start-ups such as Singapore’s Adatos, which is pushing the bar by using declassified methodologies and software used by US defense and intelligence communities to produce data-driven insights. Read the issue now. Continue Reading
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E-Zine
18 May 2017
CW ANZ: Machine thinking
In this month’s CW ANZ, we look at how artificial intelligence and machine learning is improving the way businesses fend off cyber attacks and better predict how customers react to marketing efforts. The growing interest in AI in ANZ has also turned Australia into a hotbed for data analytics, where consumers are making use of apps to find the cheapest fuel pumps. Read the issue now. Continue Reading
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News
16 May 2017
Customer experience transformation at Macquarie bank brings legacy system retirement as a bonus
Australia’s Macquarie bank builds a data layer on top of legacy IT systems to transform customer experience Continue Reading
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News
16 May 2017
Lack of skills preventing digital transformation, says 65% of decision makers
Research has found skills gaps in data science, AI and infrastructure management are standing in the way of digital transformation Continue Reading
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News
15 May 2017
How Microsoft is extending the benefits of Office 365
There are now over 100 million corporate users of Office 365, which provides a great developer opportunity. We find out why Continue Reading
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News
11 May 2017
Cisco adds AI to Spark collaboration platform with MindMeld buy
Cisco plans to use MindMeld’s AI platform to enhance its Spark platform and other enterprise collaboration solutions Continue Reading
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News
10 May 2017
Durham Police to use artificial intelligence to help decide if suspects should be held in custody
Durham Police are to use artificial intelligence to help them decide whether or not to keep suspects in custody Continue Reading
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News
09 May 2017
Aruba Atmosphere: Machine learning to transform networking
At Aruba Atmosphere EMEA in France, delegates learned how the network will incorporate machine learning features in the near future Continue Reading
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News
09 May 2017
Cognitive security is the future, says Martin Kuppinger
Modern computing capabilities combined with cognitive technology has huge potential for tackling unknown attack patterns and addressing the security skills shortage, says Martin Kuppinger Continue Reading
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News
09 May 2017
Highly skilled professionals at risk of being replaced by computers
Highly skilled jobs will be replaced by artificial intelligence by 2022, says Gartner Continue Reading
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News
05 May 2017
HSBC adopts cloud-first strategy to solving big data business problems
David Knott, chief architect at banking giant HSBC, tells Computer Weekly about how machine learning, big data analytics and cloud are changing the way it does business Continue Reading
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News
03 May 2017
Singapore to form data science consortium
Led by the National Research Foundation, the academic and research group will spearhead adoption of data analytics among Singaporean companies Continue Reading
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E-Zine
02 May 2017
How to deal with data under GDPR
In this week’s Computer Weekly, we take an in-depth look at GDPR – the new EU General Data Protection Regulation - with only 12 months left for organisations to prepare for significant changes in data management. We hear how one firm is using machine learning to revolutionise online fashion retail. And we examine how CIOs can apply lessons from buying software to improve digital transformation. Read the issue now. Continue Reading
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News
25 Apr 2017
UK trade department in New York to promote fintech firms
Group of financial technology firms taken to New York to show off their knowledge of regulatory compliance software Continue Reading
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News
24 Apr 2017
Consortium hopes to drive autonomous car from London to Oxford
The Centre for Connected and Autonomous Vehicles has awarded an £8.6m grant to back a consortium attempting the UK’s first Level 4 autonomous vehicle test run, to take place within the next two-and-a-half years Continue Reading
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News
24 Apr 2017
Cyber security centre of excellence to open at Cardiff University
Cardiff University and Airbus have launched the first centre of its kind in Europe to tackle cyber attacks on critical infrastructure Continue Reading
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E-Zine
19 Apr 2017
CW ASEAN: Singapore to guide neighbors to digital peak
In this month’s CW ASEAN, we take a look at how Singapore can play an important role in driving digital advancement across the ASEAN region with its pioneering attitude toward business and technology. We also find out why 3D printing is revolutionizing manufacturing and supply chain management in the region. Read the issue now. Continue Reading
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E-Zine
13 Apr 2017
CW Middle East: UAE faces IT recruitment challenge
In this issue, read how organisations in the UAE face a challenge to attract and retain top-quality CIOs and other key IT staff as the region seeks to tackle a technology skills gap. Also, Dubai’s Roads and Transport Authority has revealed that plans to unveil passenger-flying cars are in the final stages, with the initiative expected to launch in July 2017. Meanwhile, the UAE is mirroring global trends by eagerly adopting virtual reality technology. Continue Reading
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News
12 Apr 2017
Chatbots, Fitbits and AI: IT suppliers identify the top trends in HR technology
Businesses are using Fitbits, artificial intelligence and chatbots to improve working life as competition increases to recruit talented ‘millennials’ Continue Reading
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E-Zine
11 Apr 2017
Virtual reality in healthcare
In this week’s Computer Weekly, we find out how virtual reality technology is starting to be used to improve health and patient care. We examine the new UK tax laws that are causing IT contractors to quit government digital projects. And we analyse the software licensing issues arising from SAP’s recent court case over indirect access to its applications. Read the issue now. Continue Reading
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News
06 Apr 2017
CIO interview: Richard Sharp, CTO, Shazam
We speak to the new chief technology officer at music discovery service Shazam about how to foster an innovation culture Continue Reading
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News
05 Apr 2017
Technology investments core to JP Morgan Chase success
US investment bank is reaping the benefits of its $9.5bn annual technology spend Continue Reading
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Feature
31 Mar 2017
Blockchain starts to prove its value outside of finance
Technology behind bitcoin is being adopted in supply chains, power networks and even to support independent musicians Continue Reading
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News
29 Mar 2017
Thorn CEO on using machine learning and tech partnerships to tackle online child sex abuse
The CEO of US-based no-profit Thorn explains how cross-industry collaboration and machine learning is helping her organisation stay one step ahead of online child sex abusers Continue Reading
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News
29 Mar 2017
Are ethical questions holding back AI in France?
France has been slow to create a strategy around the use of artificial intelligence, partly due to questions around ethics Continue Reading
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E-Zine
28 Mar 2017
Making the UK fit for 5G
In this week’s Computer Weekly, we look at the government’s new 5G strategy and assess whether it’s enough to stimulate development of next generation mobile networks. We meet some of the Silicon Valley startups hoping to revolutionise big data analytics. And we examine how to prevent the move to DevOps from harming work-life balance for IT professionals. Read the issue now. Continue Reading
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News
24 Mar 2017
AI and robots will 'create political instability' until humans find new occupations
The belief that advances in technology will create more jobs than they replace may no longer hold true Continue Reading
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E-Zine
21 Mar 2017
Google power – how the internet giant builds datacentres
In this week’s Computer Weekly, we hear from Google executives about how the firm builds, tests and secures its global datacentre estate. We analyse the implications for the UK’s broadband infrastructure after the BT and Openreach split. And we find out how artificial intelligence and the internet of things are coming together to deliver new technologies. Read the issue now. Continue Reading
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News
20 Mar 2017
IBM cognitive assistant to help manage and secure devices
IBM has announced a cognitive assistant powered by IBM Watson to help businesses manage and secure endpoints, including devices making up the internet of things Continue Reading
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Feature
13 Mar 2017
Silicon Valley startups aim to make big data capture and prep slicker
A group of California-based startup and early-stage data analytics and management companies are bidding to make big data, including sensor data, more tractable for analysis Continue Reading
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News
10 Mar 2017
Singapore’s maritime sector facing talent shortages in big data
The skills gap in Singapore is putting big data analytics out of reach for port and logistics companies Continue Reading
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E-Zine
09 Mar 2017
CW Europe: Technology poses new risks to jobs, economies and society
Rapid advances in technology could have destabilising effects on employment and economic growth, and could exacerbate social unrest, the World Economic Forum (WEF) warned. Society’s failure to keep pace with technology change was a key risk under discussion at Davos in January. Continue Reading
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News
07 Mar 2017
ZF Group opens doors to Hyderabad tech centre
German car parts manufacturer ZF Group opens a technology centre in India to focus on software lead innovation Continue Reading
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News
06 Mar 2017
3D printing gets serious in the Netherlands
3D projects abound in the Netherlands, with the technology being applied to canal bridges, bicycles, ship components and buildings Continue Reading
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News
27 Feb 2017
Santander bank to work with IBM developing mobile apps for staff
Santander bank wants to make its staff more productive through mobile apps, which it will create alongside IBM Continue Reading
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E-Zine
23 Feb 2017
CW Nordics: Top IT priorities for Nordic CIOs in 2017
In this first issue of CW Nordics in 2017 we take a look what CIOs in the region are expecting in the year ahead. We asked a select group of CIOs and analysts in Denmark, Finland, Norway and Sweden what IT projects are at the top their priority lists. Also read about the Nordic region as a hotspot for IT startups, with Sweden punching above its weight in financial technology. And find out how board executives at healthcare company Elekta are analysing workforce data to make better strategic decisions. Continue Reading
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E-Zine
21 Feb 2017
How to develop mobile apps for business
In this week’s Computer Weekly, our latest buyer’s guide examines the emerging innovations and best practice in mobile app development. We find out how Microsoft and Amazon are opening up their artificial intelligence tools to developers to expand take-up of the technology. And GE’s CIO talks about the digital transformation of one of the world’s industrial giants. Read the issue now. Continue Reading
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Photo Story
13 Feb 2017
The technology transforming the retail industry
The retail space is evolving rapidly as brick-and-mortar stores try and compete with pureplays such as Amazon. Omni-channel retailing has increased the pressure on retailers to deliver a fast, reliable service whilst also ensuring their brand offers a personalised customer experience. This picture gallery looks at some of the technology innovations that are driving and transforming the retail industry such as in-store technology, robotics and artificial intelligence. Continue Reading
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News
09 Feb 2017
SAP connects S/4 Hana in the cloud with ‘intelligent’ ERP
SAP has announced an intensification of S/4 Hana cloud delivery, together with an infusion of its enterprise resource planning with artificial intelligence Continue Reading
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E-Zine
09 Feb 2017
CW Benelux: Is there a Dutch digital delusion?
On government and business levels, the Netherlands aspires to be a digital leader in Europe, but it may be losing ground because of a lack of research and development investment. Also in this issue, IT decision makers based in the Benelux region are less confident than their European neighbours that IT budgets will increase in 2017, and Dutch bank ING, which used digital technology to reinvent itself after the financial crash, is about to reinvent itself again. Continue Reading
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Opinion
31 Jan 2017
How AI is disrupting the role of call centres and call centre staff
Artificial intelligence could eliminate many white-collar jobs in coming decades. Its effects are already being felt in the call centre industry, but there is still no substitute for the human touch Continue Reading
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News
29 Jan 2017
Artificial intelligence will increase productivity by sharpening human mind
The combination of AI and humans will triple productivity if businesses get the balance right for different roles Continue Reading
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News
26 Jan 2017
Human-centric technologies will dominate next three years
Accenture says businesses will develop technology and services to match human behaviour in the next few years Continue Reading
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Tip
24 Jan 2017
Salesforce acquisitions signal ongoing broad-based platform strategy
In 2017, Salesforce plans to wield its collaborative culture and tools to integrate its 2016 acquisitions. How will its platform strategy fare? Continue Reading
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News
13 Jan 2017
Davos: Technology poses new risks to jobs, economies and society
Politicians and business leaders will discuss the risks posed by technology to jobs, political stability and cyber security at the World Economic Forum in Davos Continue Reading
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News
06 Jan 2017
Half of the younger generation still prefer a traditional checkout
The use of technology in retailers is increasing, but despite growing omni-channel adoption, many young people still prefer a traditional checkout Continue Reading
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News
05 Jan 2017
Robots replace staff at Japanese insurance firm
Japanese insurance company Fukoku Mutual Life Insurance replaces 34 members of its claims assessment team with IBM Watson Continue Reading
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News
29 Dec 2016
Top 10 desktop, tablet, smartphone and mobile device stories of 2016
2016 was the year Microsoft pushed out a major Windows update, Linux celebrated its 25th anniversary and female personae took over AI Continue Reading
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News
07 Dec 2016
40 firms to trial IBM Watson cognitive computing for cyber security
Forty companies sign up to apply IBM’s Watson cognitive computing systems to cyber security, but threat intelligence experts caution against total reliance on such systems Continue Reading
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News
30 Nov 2016
Mastercard uses artificial intelligence for transaction approval
Mastercard is using artificial intelligence to reduce the number of transactions that are wrongly declined, while maintaining security Continue Reading
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News
23 Nov 2016
Nationwide breaks norm and opens branch because of technology
Nationwide Building Society is bringing a bank branch back to Glastonbury to try out new technology on customers Continue Reading
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News
22 Nov 2016
Middle East bank to launch AI for customer support
Middle East bank Emirates NBD is piloting artificial intelligence to automate customer services Continue Reading
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News
08 Nov 2016
Will computer vision help France take a lead in AI?
There are signs that France could become a centre for artificial intelligence research and development Continue Reading
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News
02 Nov 2016
Pure-play cyber security has real value, says incoming McAfee head
Intel Security has outlined its strategy to protect the new digital economy as it gears up for innovation as a new independent pure-play security firm under the McAfee banner Continue Reading
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News
06 Oct 2016
Swedish bank uses Amelia the robot for customer services
SEB is using AI software from IPsoft for customer service after a successful internal project Continue Reading
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Feature
03 Oct 2016
Neutron’s role evolves in OpenStack networks
We examine the progress of Neutron, OpenStack’s cloud networking module Continue Reading
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News
02 Sep 2016
Banks should avoid customer service robots for a few more years
Banking sector should not use software robots to automate customer services such as chat because consumers expect better service levels when it come to their finances Continue Reading
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News
05 Aug 2016
Artificial intelligence takes centre stage in cyber security
Artificial intelligence-led cyber security technology has been in the spotlight at two major industry conferences in Las Vegas, signalling a firm trend in cyber defence research Continue Reading
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News
27 Jul 2016
Apple highlights services revenue and future bets as iPhone sales decline
Apple share price up on strong performance in services and investments in augmented reality and artificial intelligence, despite 27% year-on-year decline in quarterly profit Continue Reading
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Feature
08 Jul 2016
CW@50: A history of IT outsourcing
Computer Weekly looks at where and when IT outsourcing was invented and considers the changes the sector has gone through since Continue Reading
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News
06 Jul 2016
UK's Darktrace aims to lead the way to automatic cyber security
Darktrace hopes to be a leader in the move to automated cyber security to free up security professionals to focus on business risk and innovation Continue Reading
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Feature
02 Jun 2016
For IBM, the answer is Watson. But what is the question?
IBM is promoting its Watson natural language processing analytics technology as it tries to move its core business beyond technologies that it pioneered, but which have become commoditised. Will it fly? Continue Reading
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News
12 May 2016
Future Retail Contest: Using tech to tackle retail’s biggest problems
IC Tomorrow’s Future Retail Contest aims to help the retail industry tackle some of its business issues by leveraging retail-focused startups Continue Reading
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News
29 Sep 2015
Nationwide Building Society deploys artificial intelligence to reduce back-end complexity
Nationwide Building Society is using artificial intelligence to help it reduce the complexity of its back-end systems as it introduces more digital products Continue Reading
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News
26 Aug 2015
Chetan Dube: The man behind the robot that will help man extend his horizons
IPsoft founder talks about the artificial intelligence platform that could be an example of IT developments that, he says, might transform the future of the human race Continue Reading
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News
29 Jul 2015
Technology experts warn of dangers of artificial intelligence arms race
An open letter signed by more than 12,000 technology experts calls for a ban on artificial intelligence (AI) to manage weapons “beyond meaningful human control” Continue Reading
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Feature
07 Jul 2015
Improving customer engagement strategies with CRM tools
There are several different types of CRM tools that can be used to improve your customer engagement strategies. Continue Reading
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News
29 Jun 2015
The rise of general-purpose AI and its threat to humanity
Socially aware general-purpose artificial intelligence in the form of a dog could be the ideal form factor to take over the world Continue Reading
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Feature
22 Jun 2015
Inside DevOps: How it really works
DevOps done well can lead to a continuous loop where teams plan, code, build, test, release, deploy, operate and monitor Continue Reading
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News
29 May 2015
Top six enterprise IT priorities in the Nordics
The future of enterprise IT looks bright in the Nordic region, with growing focus on datacentre investments, national cloud and automatisation Continue Reading
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News
20 Apr 2015
Interview: The software processes behind Hailo's success
In the past, a traditional enterprise application would have been developed as a monolithic piece of software Continue Reading
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News
09 Jan 2015
IBM still a bellwether despite industry departure from traditional IT services
Reports that IBM is reducing its offshore workforce are the result of cloud computing, automation and artificial intelligence Continue Reading
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News
05 Aug 2014
AstraZeneca rolls out IT self service using ServiceNow
Pharmaceutical company AstraZeneca has rolled out ServiceNow self service IT to 51,500 staff globally in four months Continue Reading
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News
09 Jun 2014
Turing Test 2014 marks historic milestone in artificial intelligence
A computer program has made history by passing the artificial intelligence test set by computer science pioneer Alan Turing Continue Reading
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News
04 Sep 2013
Diageo to change how it manages APIs to support digital strategy
Diageo is contemplating introducing a lightweight middleware layer to better manage the APIs that govern the software services it uses Continue Reading