Boost IT's credibility

IT departments and IT leaders are used to being undervalued and taken for granted.

IT departments and IT leaders are used to being undervalued and taken for granted.

If a report, How ICT? Managing at the Frontline, from independent think tank the Work Foundation, is anything to go by, things will not change unless we profoundly change the way we work and the way we promote our work.

The headline figures are contradictory. Two-thirds of workers believe IT has made their jobs easier, while fewer than four in 10 managers believe there are long-term benefits from investment in IT

Only a third of managers believe that IT should be an integral part of organisational changes and only a third of front line workers feel they have the chance to have their say about use of technology they use.

The survey was conducted among public sector staff, but there is no reason to believe things are fundamentally different elsewhere.

Turning things round depends not simply on partnering with managers to deliver the systems they need. It requires absorbing and applying the wisdom that can be gleaned from proper consultation with front line staff. That way we will get more projects right and reconstruct the image of IT among our colleagues.

How ICT? >>

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