AstraZeneca consolidates on-site IT to sole service provider Computacenter

AstraZeneca has outsourced its on-site IT services to Computacenter in a three-year agreement

AstraZeneca has outsourced its on-site IT services to Computacenter in a three-year agreement that sees the pharmaceuticals giant reduce the number of its IT services suppliers from four to one.

Computacenter already provides global helpdesk services to the company.

The on-site IT services will support more than 50,000 AstraZeneca employees in the UK, France, Germany, US and the Nordic regions. 

AstraZeneca infrastructure, customer success, security and compliance vice-president Leigh Bennett said the deal is part of the company’s global IT transformation programme. 

“We are constantly looking for ways to improve our internal services and offer the best possible experience to our users,” he said.

The firm is in the process of transforming its outsourced IT model and has recently announced it is reducing the amount of IT outsourced to Indian suppliers. It will retain the advantages of the offshore delivery model through a captive centre in India. 

The company is also planning to open delivery centres in Eastern Europe and California.

Additionally, AstraZeneca is reducing its manual processes through IT implementations. In 2014, it rolled out ServiceNow self-service IT to its staff globally. 

ServiceNow is being used to support the business's unified shared services organisation, which is used for service delivery around the world and to automate manual processes, covering IT and other back-office functions.

Speaking at the time, AstraZeneca CIO Dave Smoley said transforming the user experience would significantly improve the IT organisation’s efficiency and responsiveness while reducing costs. 

"Automating IT service management processes enables the team to be more flexible and responsive," he said.

Computacenter has recently signed major deals with the Post Office and the Royal Mail Group. The latter has outsourced desktop IT services to Computacenter, which will support 30,000 users in head office, sorting and distribution locations. The Post Office has outsourced user computing services to Computacenter in a four-year £100m managed services deal.

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