TfL seeks £2m contract for RTI screens

Transport for London (TfL) is seeking a supplier for its £2m roll-out of real-time information (RTI) customer service displays

Transport for London (TfL) is seeking a supplier for its £2m roll-out of real-time information (RTI) screens, which will enable customers to view up-to-date service availability at stations.

The contract is for TfL’s electronic service update boards (ESUBs) – screens positioned in front of London Underground station gate lines to give customers entering the network an "at a glance" understanding of how all parts of the network are running.

The units will be replaced with integrated devices to accommodate advances for current and future application software.

The four-year framework agreement will be with one supplier to manufacture and supply ESUB units to TfL.

TfL has 340 ESUBs across its underground network and plans to roll out further ESUB rollouts planned on the Docklands Light Railway, the overground train service, cable car and some train operating company sites. Of these 340 ESUBs, 100 of the oldest units are now obsolete and cannot cope with the advanced software required to meet demands.

“Transport for London is committed to providing information to customers that allows them to make the most effective use of the network. Real-time information provided at stations is key to this, and is delivered through a number of channels and formats,” TfL said in the tender notice.

 

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