John Lewis recruitment move part of 'multi-channel' integration strategy

John Lewis is searching for IT experts to integrate the variety of channels available to customers for making purchases

John Lewis is on the lookout for 30 new IT experts who can integrate its “multi-channel customer service” so customers have a seamless experience however they choose to purchase items.  

The strategy will roll out over the next three years and will include uniting all purchase routes provided by the retailer, such as Click and Collect, kiosks, instore iPads, call centre, online store, mobile app, Facebook and Twitter.

According to the company’s website, its online store recently hit 25% of all sales, with 50,000 orders on its busiest day.

Paul Coby IT director at John Lewis said the company is looking for project managers, business analysts, systems analysts, systems developers and solutions architects in particular.

“For our solutions architects roles we're looking for a real depth in product knowledge in either Oracle ATG or IBM Sterling Commerce. For our systems developers we're looking for core Java/ J2EE and RDBMS skills. If candidates have a background in e-commerce, mobile or social media with experience of emerging technologies such as HTML5, Objective-c or Cocoa, this would be a real advantage,” he said.

Coby said John Lewis is looking for experienced hires mainly, but there are opportunities available at different levels.

“Technology professionals with a background in retail, logistics or FMCG will be of particular interest. New graduates are more likely to be picked up through our graduate programme or any entry-level positions,” he said.

The selected candidates will join a 280-strong team. The retailer plans to hire a total of 50 new IT staff by the end of this year.  


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