Integrated Group builds teamwork with IP telephony

Perth recruiter Integrated Group has rolled out a national VoIP system.

Perth-based labour hire and recruitment services company, Integrated Group, has successfully commenced a nationwide deployment of an IP solution using the Mitel 3300 IP communications platform.

The Integrated Group has approximately 500 office-based staff spread across 48 offices in Australia. It supplies a workforce of 7500 contractors to its clients. To support this highly distributed workforce, Integrated Group is rapidly migrating their entire voice and data communications infrastructure to a single nationwide IP backbone.

Michael Disbury, group ICT manager for Integrated Group said "We are very focused on tightly controlling operating expenses, as well as constantly looking at ways to improve our services. Our team needs to support thousands of contractors out at client sites. With 48 offices in Australia, it is critical for us to provide consistent technology to everybody. Our previous phone system used traditional PABX technology, which was expensive and difficult to support."

With 80 staff at their Perth head office, Integrated Group typically has fewer than 15 staff for each of their branch offices. The highly distributed nature of the business means that delivering consistent services across the entire business is very challenging.

Anything Telephones, a Mitel Gold Solution Provider, was chosen to design, install and provide ongoing remote and on-site support for Integrated Group's entire voice system. Integrated Group has chosen to standardise on a 3300 ICP solution for each of their offices, with Mitel Your Assistant Lite software deployed to each user.

Disbury continued, "Anything Telephones has been a key part of our team during the planning for our new Mitel phone systems. They have helped us with efficient and reliable remote support for all of our voice solutions, as well as providing on-site assistance across Australia. Our new Mitel phone systems are sent preconfigured to the new site and can be remotely managed immediately. For a small office, a single day is typically all that is needed for deployment."

A significant proportion of Integrated Group's phone calls are between team members. The migration to IP telephony will allow significant reductions in communication costs and will enormously simplify the administration work needed to support a highly mobile workforce.

"With our team members regularly on the move, Mitel Your Assistant Lite has made it much easier for everyone to work together. We have now integrated our phone system with our Windows applications, implemented simplified dialling and have an automatic phone directory for the whole company. Team members can even make and receive work phone calls from their laptops, wherever they might be working. This has made it much easier for us to support employees that choose to work from home," concluded Disbury.

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