IT is failing to help businesses gain a competitive edge, the latest survey from McKinsey's third annual survey has found.
The survey of CIOs and CTOs found that respondents were making trade-offs reducing IT operating expenses so they could maintain high-priority new investments that support broader business goals, such as improved salesforce or supply chain management. Of the 548 respondents, 42% said business strategy was developed without input from IT, while 15% admitted IT strategies were not linked to business strategies.
A total of 57% of IT heads believed IT contribution to the business could be improved if staff were given better training.
To serve business goals better, McKinsey recommended that the IT department develop stronger managers. This will require training, and perhaps the seeding of IT management ranks by hiring externally or rotating highly regarded non-IT managers from other parts of the business.