BASF consolidates management of SAP platform, moves US system to Germany

BASF IT Services in Germany is taking over the management of SAP systems of BASF North America to save the group money.

BASF IT Services in Germany is taking over the management of SAP systems of BASF North America to save the group money.

BASF IT Services will host and manage the systems at its Ludwigshafen datacentres.

Andrew Pike, head of information services at BASF Group, said, "We have consistently been pursuing the worldwide consolidation of our SAP system landscape for several years now. For us, shifting the American SAP systems to Ludwigshafen is a logical consequence of this strategy.

"Owing to the achieved effects of scale and related savings in day-to-day operations, we have been able to cut our IT costs to a considerable degree."

Last month, SAP applications with a data volume totalling 75 terabytes were migrated to Ludwigshafen. The BASF IT service provider is putting 37 new high-performance servers into operation to host these systems.

There are about 20,000 users from the US, Canada, Mexico, South America and Europe registered within BASF's North American SAP systems.

In order to keep the business-critical applications running without interruption during the migration, it was necessary to migrate not only the SAP systems themselves, but also the interfaces to about 120 other applications connected with SAP to Ludwigshafen, and then test them.

The BASF IT Services Customer Service Center, already a contact point for more than 50,000 PC users European-wide, is taking over second- and third-level support for the users abroad.

This means that all detailed questions that cannot be resolved on the first attempt on location are now handled by BASF IT Services.




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