The time has come for IT departments to think strategically about systems management, and how it can be used in a co-ordinated and effective manner to deliver real business benefits, says analyst Butler Group.
According to Butler Group report "IT Systems Management (Technology Comparison)", as organisations demand that IT infrastructure delivers increased levels of availability and quality of service, the focus for IT managers is shifting towards a business-service perspective.
"Organisational IT structures are often characterised by many different siloed teams of technical specialists," said Butler Group analyst Roy Illsley.
"These silos often drive the technology selection process in organisations, which to a large extent is governed by the existing skills within the IT department. This approach has created tension between the requirements of the business users and the capability to manage the technology of the IT department," he said.
The result of this siloed approach, said Illsley, is that IT resources are locked into technologies, and organisations face expensive retraining or new hiring costs if technologies new to the organisation are selected.
But Butler says systems management tools can change IT from being mainly reactive in its response, to being more proactive and business focused.
The new, more holistic approach to systems management allows the IT department to manage the technology stack at a higher level, and therefore enable it to manage a wider range of technologies more efficiently.
As IT becomes ever more ingrained in the organisation the need to be responsive to business demand in a controlled approach has increased in significance.
Butler Group believes that the approach to this demand, using systems management strategically, will differentiate the good IT departments from the average ones.