Senior IT managers are struggling to reach the board because they are too busy dealing with IT maintenance, research has revealed.
Managers are spending their time on IT maintenance and support instead of focusing on communicating the business benefits of IT. Another problem is that many IT managers lack the skills to communicate business benefits effectively, the survey by software supplier CA found.
Business are putting increasing pressure on IT infrastructure without considering the need for additional resources. This is creating a glass ceiling for IT managers, who have to spend their time dealing with the resulting technical issues.
Researchers interviewed 250 senior IT managers and found they often fail to see the bigger picture and communicate the strategic value of IT.
As a result, 73% of managers making decisions relating to innovation or helping the business respond to tougher conditions do not consider the impact of their decisions on IT.
Most IT investment - which is considered "insufficient" in 68% of companies surveyed - is being spent on maintenance and support. A similarly high number of IT managers (69%) said it was usually non-IT professionals who make decisions that place burdens on the company's network.
Kirsten Cox, EMEA product marketing director at CA, said, "This increased pressure is leading to reduced opportunity for IT management, who either do not have the skills to argue the business case for IT and raise their game, or who are too busy fighting fires to do so."