Cairn Housing association improves customer service with new network infrastructure

Cairn Housing Association has implemented a network infrastructure to help it connect 45 remote locations and improve customer service.

Cairn Housing Association has implemented a network infrastructure to help it connect 45 remote locations and improve customer service.

The association has expanded to run 3,000 properties across Scotland but its previous communications network was unable to support its growth.

Solution1 has provided Cairn with a network infrastructure incorporating SDSL connections. It has cut IT expenditure by 10% and overall running costs by 30%.

The association previously used a network using a virtual private network service that linked all their sites. But it was struggling with the amount of traffic on the network, causing bottlenecking, resulting in poor customer service.

The association also had a complex hardware infrastructure, which was costly and difficult to manage. The remote locations Cairn works across also led to reliability problems.

Rory Gaffney, head of IT at Cairn, said, "It took less than six weeks to implement the new network and it has been great for us. It has improved performance - there has been 99.9% of network uptime since implemented - but our IT expenditure has been reduced by 10% and our overall running costs by 30%. We are now in a position where the infrastructure and IT services can fully support the growth of our business."

The association kept some of its existing infrastructure to manage costs.




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