Seven out of 10 IT managers say they are not equipped to change over to ITIL version 3, according to research from ILX Group, a training services company. The study of 100 senior IT managers showed that of the 62% of businesses planning to migrate to ITIL version 3, only 17% have any timeline in place for doing so, with only 1% scheduling the change over in the next six months.
ITIL version 3 was launched on 30th May 2007 to provide an integrated service life-cycle approach to IT Service Management. Common barriers to adoption of the new framework, according to the ILX research, are lack of understanding of its benefits from management and not enough training time and support.
"There continues to be a real educational need about ITIL, which is a major factor in UK IT managers' inability to deliver against the new requirements of Version 3," said Eddie Kilkelly, operations director at ILX Group.
"With the launch of the new version, ITIL provides businesses of any size with even greater access to world class service management expertise, yet barriers to adoption persist, due to fear of change and unwillingness to commit resources."