Cambridge aims for first class degree of unified communications

New network to achieve business transformation and deliver more than £1.2m savings over a two year period

Cambridgeshire County Council is aiming to transform its working environment by providing its employees with always-on, access communications designed to improve the delivery of services.


The council is using Avaya unified communications technology as the basis of its  new converged IP (Internet Protocol) network that is being rolled out in a three year phased project.


The network will be used to achieve business transformation, helping meet its objective to develop an empowered and responsive workforce, whilst delivering more than £1.2m savings over a two year period.


“The new network is allowing us to execute our “WorkWise” programme, an initiative specifically designed to reduce operating costs and improve council efficiency” said Mike Parsons, Deputy Chief Executive, of Cambridgeshire County Council. “Upon project completion the Council will benefit from a truly unified communications solutions, providing over 5,000 government employees with a platform to effectively communicate, share and interact together from anywhere at anytime, enabling new forms of flexible working and significantly improving the quality of public services offered.”


The deployment is based on Avaya’s Communication Manager IP Telephony software and also includes the Meeting Exchange collaboration application to provide web conferencing capabilities. In future, Council staff will share documents, presentations and desktop views and edit materials in real time over the Internet and will use a  software-based telephone that will allow staff to place and receive phone calls from any desktop or laptop PC with Internet access.


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