Use of ITIL is growing, survey finds

There has been a significant increase in ITIL adoption over the last 12 months, according to IT service management company Axios Systems.

There has been a significant increase in ITIL adoption over the last 12 months, according to IT service management company Axios Systems.

Its study of 278 IT professionals found awareness of the ITIL framework, which helps companies measure the business value of IT services, is improving with the recent introduction of ITIL version 3.

The survey said 34% of companies have already adopted ITIL, with another third planning to roll it out within a year. A similar study done by the same company last year found 57% of companies did not use or have to plans to use the framework.

The reason for the increase is a progression from a process-driven approach to a more service-oriented one, the company said.

ITIL version 3 has brought hope for some that integration between IT and business will increase, with the emphasis increasingly on what IT can offer a company. The need for CIOs to take a more business-led approach to what IT can offer has been a long-running issue.

CEO Tasos Symeonides said, "IT professionals have recognised the value that ITIL can bring in aligning them more closely to the business."

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