Two-thirds of organisations have at least one service level agreement (SLA) in place in relation to data and information protection and availability, according to research from Freeform Dynamics.
However, there is a marked difference between the number of companies stating they are sensitive to loss or unavailability of data/information somewhere in their organisation (86%), and those that have established any kind of strategy based on SLAs (68%).
Mike Atherton, principal analyst at Freeform Dynamics, said that incomplete audit trails, the accidental discarding of critical data, and the release of information without the necessary authority are cited as fragmentation-related issues, which have clear compliance and business management implications.
“Technology can help with some of these challenges, but only if deployed as part of a broader strategic imperative, which combines business leadership, personnel training and flexible processes and policies,” he said.
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Dealing with the operational challenges of information security and risk management
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