P&O Ferrymasters streamlines e-mail management to improve operations

P&O Ferrymasters has reduced e-mail administration by 90% and improved order processing and just-in-time sales opportunities to boot.

P&O Ferrymasters has reduced e-mail administration by 90% and improved order processing and just-in-time sales opportunities to boot.

The freight management shipping firm has opted for an e-mail managed service system from Mimecast.

In a project designed and implemented by IT security consultancy Network Defence, P&O Ferrymasters is now able to reliably handle 14,000 customer orders, enquiries and payments via e-mail and electronic data interchange (EDI) every day.

With e-mail representing about 80% of the group’s customer correspondence, P&O Ferrymasters needed an e-mail perimeter management system which would effectively monitor incoming and outgoing mail, and protect the company against about 50,000 spam e-mails every day.

David Rigby, IT manager at P&O Ferrymasters, said, “We needed to ensure that all customer orders and pricing requests are processed and completed as quickly as possible – delays lead to lost business and loss of revenue, especially as many customer orders are placed just-in-time.”

Rigby said the Mimecast system delivers high levels of protection against spam, but has also streamlined IT management, removing the need for e-mail quarantine administration.

This has not only resulted in significant cost and resource savings, but enables the firm to meet all customer order and pricing requests efficiently.

The changing security threat of e-mail attacks >>

P&O Ferrymasters Boosts Sales Order Handling >>

P&O Ferrymasters website >>

Mimecast website >>

Network Defence website >>

Comment on this article: e-mail computer.weekly@rbi.co.uk


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