P&O Ferrymasters has reduced e-mail administration by 90% and improved order processing and just-in-time sales opportunities to boot.
The freight management shipping firm has opted for an e-mail managed service system from Mimecast.
In a project designed and implemented by IT security consultancy Network Defence, P&O Ferrymasters is now able to reliably handle 14,000 customer orders, enquiries and payments via e-mail and electronic data interchange (EDI) every day.
With e-mail representing about 80% of the group’s customer correspondence, P&O Ferrymasters needed an e-mail perimeter management system which would effectively monitor incoming and outgoing mail, and protect the company against about 50,000 spam e-mails every day.
David Rigby, IT manager at P&O Ferrymasters, said, “We needed to ensure that all customer orders and pricing requests are processed and completed as quickly as possible – delays lead to lost business and loss of revenue, especially as many customer orders are placed just-in-time.”
Rigby said the Mimecast system delivers high levels of protection against spam, but has also streamlined IT management, removing the need for e-mail quarantine administration.
This has not only resulted in significant cost and resource savings, but enables the firm to meet all customer order and pricing requests efficiently.
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