Hampshire police keep history for non-emergency calls

Hampshire Constabulary has deployed a system that automatically finds records related to people making calls to the new single non-emergency number (SNEN).

Hampshire Constabulary has deployed a system that automatically finds records related to people making calls to the new single non-emergency number (SNEN).

 

The South East police force needed a new application when it decided that its contact centre would handle calls made to the SNEN. Hampshire was among the first wave of counties in England and Wales to offer a dedicated number for non-emergency phone calls.

 

SNEN calls may be made in all first wave parts of the country by dialling 101. When a call is made to Hampshire Constabulary, the contact centre is automatically presented with the location of the call.

 

The Cortex system from APD then finds any call centre records for the telephone number received or the address given by the caller. Call centre operatives can also route calls to any of the 15 other public sector agencies involved in the county-wide SNEN project.

 

Hampshire Constabulary is the only police force among the first wave of counties to answer SNEN calls from its contact centre.

 

 

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