UK “poised for e-government take off”

The UK is on the verge of a dramatic improvement in the provision of customer services to its citizens, an report by Accenture claims.

The UK is on the verge of a dramatic improvement in the provision of customer services to its citizens, an report by Accenture claims.

The Transformational Government strategy, could bring significant improvements, if it is implemented well, Accenture’s analysis reveals.

The strategy aims to deliver services to the citizen through the internet and other channels in a co-ordinated way, maximise the use of shared services, and improve professionalism.

But the take up of online services by the public will pose a significant challenge to the programme, with only 38% of the population ever having used e-government.

“The UK has made a number of bold moves towards improving its position as a world leader in public-sector service,” the report concludes.

But while the Transformational Government strategy shows a far reaching vision, and is clearly ambitions, it will need a thoughtful and detailed action plan to bring it to fruition, it says.

The report, which analyses the performance of governments around the world, concludes that the most successful take a citizen-centred approach, offer a cohesive multi-channel service, cross government services, and are pro-active at outreach and communication to the public.

Accenture ranked the UK at number eight in the ranks of the most advanced countries for e-government last year.

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