A new voice over IP telephone system at US space agency NASA crashed last week, bringing down IT network and phone connections for several hours.
The outage took place as the new VoIP system, supplied by Cisco, was being configured on Wednesday (12 April). Workstations and VoIP connections went down at 1.30pm.
The workstations were up and running by 3pm, but phone communications were not restored until 7.30pm, forcing headquarters staff to use mobile phones or PDAs.
The crash occurred just a week after “town hall” style meetings to introduce staff to the new system. Installation of the new system began in January.
A NASA spokesperson confirmed that communications with current space missions were not affected.