In a further part of the recent spree of mergers and acquisitions, Computer Associates has bought Control-F1 Corporation, a provider of support automation solutions that automatically prevent, detect and repair end-user computer problems before they disrupt critical IT services.
CA says that the acquisition will enable its customers to both significantly improve the productivity of their IT helpdesks and maximise service levels to end-users. It adds that the move supports CA's vision for simplifying and unifying the management of IT, by making enterprise computing environments more self-healing while reducing costs associated with maintaining a healthy IT infrastructure.
According to market researcher Gartner, mass-healing and self-healing technologies represent the most important investment that both technology providers and their customers can make in the name of IT support.
Adds Jacob Lamm, senior vice president and general manager of business service optimisation at CA: “IT organisations have reached a critical point as the complexity and volume of technology rises and support resources remain limited. By augmenting our industry-leading service management portfolio with Control-F1's automation solutions, CA is helping organisations relieve a significant portion of their daily workloads so they can focus on strategic projects.”
Through an earlier partnership, CA certified Control-F1's solutions as interoperable with its Unicenter Service Desk.