Power firm signs £6m C&W call centre deal
E.On UK, the energy company that runs Powergen, has signed a deal with Cable & Wireless to consolidate the inbound call services to its UK call centres. The deal, worth £6m over three years, will integrate seven call centres dealing with freephone calls from gas and electricity customers onto a single inbound network. By making Cable & Wireless its primary communications contractor, E.On UK estimated it will save more than 30% on inbound calls every year in the next three years.
Illegal software costs firms £2m in five years
UK companies have paid nearly £2m in settlement fees for the illegal use of software over the past five years, according to the Business Software Alliance. The licensing watchdog said the level of fees it has received highlights the need for companies to make sure they keep up-to-date records of their software licences.
Think before adopting Firefox, warns Gartner
Companies should think carefully before migrating from Microsoft's Internet Explorer browser to the open source Firefox browser from Mozilla, according to Gartner. The analyst firm said Firefox's growth so far was unsustainable as many of the features that had made it popular were primarily aimed at individual users rather than businesses. In the US, Firefox now has 5% of the market and rising.
EC rebuke for Vodafone and O2 on roaming fees
The European Commission has condemned O2 and Vodafone for charging too much to foreign mobile users when they "roam" on the companies' mobile networks in Germany. The EC said O2 and Vodafone had abused their market positions over several years up to "at least the end of 2003", during the charging period that it investigated.
Microsoft delays CRM application again
Microsoft customers face another wait for a significant update to Microsoft's customer relationship management application, CRM 2.0. The release-to-manufacturing date, originally set for March 2005, has now been pushed back to the fourth quarter of 2005. This will mean that users are unlikely to be able to get hold of it until early 2006.