Employment agency expects to save 40% on IT costs with IBM desktop service

Randstad Employment Bureau expects to cut annual IT costs by 40% after becoming the first UK user to sign up to IBM’s Desktop...

Randstad Employment Bureau expects to cut annual IT costs by 40% after becoming the first UK user to sign up to IBM’s Desktop Management Service, in a three-year deal worth around £900,000.


The UK arm of the world's fourth-largest employment agency is replacing its existing IT infrastructure, which is made up of a number of disparate systems, with IBM hardware and software, managed on a monthly price per seat basis by the supplier.


Randstad expected to save around £650,000 a year as a result of using the service to standardise its IT infrastructure, said Patrick Green, director of business services at the company.


“We had quite an antiquated IT infrastructure with a mish-mash of different systems there as a result of an acquisition in 2001,” he said. “Offering effective IT support has been difficult as it would take a long time to work out what the problem actually was. The IBM deal will give us flexibility as we have a lot of disparate users.”


Under the terms of the deal, which was announced yesterday (21 April), IBM will be responsible for the deployment of 450 IBM S50 desktop PCs, 50 IBM R40 ThinkPads, 120 IBM Infoprint 1352 printers and 90 IBM xSeries servers. 


IBM will also manage all aspects of the company's data migration, IT management, helpdesk support, asset reporting and anti-virus protection.


The new infrastructure will support Randstad’s growth targets, which will see an estimated 200 new users added over the next three years, Green said.


The initial implementation of the equipment is expected to be complete by June.  At the end of the contract, Randstad will be able to choose between fully purchasing the systems, returning them or partially replacing them with new equipment depending on the company's requirements at that time.


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