Accenture has reported a strong growth in the business process outsourcing (BPO) market amid a weak IT spending environment.
While consulting sales at the management consulting firm dipped 10% for the financial year that ended 31 August, BPO revenue doubled to $1.44bn (£855m).
Accenture first entered the BPO market in 1991, when it took over discrete accounting operations for British Petroleum and Northwest Airlines.
The company now has eight BPO divisions, including finance, human resources and business services for utilities - and it is continuing to branch out.
Accenture recently began providing life insurance policy management services for a customer in France and is now looking to expand those services to insurers in Europe, the US and other parts of the world, said Joel Friedman, chief operating officer for Accenture's BPO business.
BPO has continued to grow during the economic downturn and is expected to expand from an $860bn (£511bn) business to one worth $1.2trillion in 2006, according to market research firm IDC.
Some of Accenture's BPO customers include AT&T, ConocoPhillips and the US Department of Defense.
Thomas Hoffman writes for Computerworld