Experts cast doubt on congestion charge systems

Analysts have questioned whether the IT system underpinning London's congestion charging scheme will hold up when it goes live...

Analysts have questioned whether the IT system underpinning London's congestion charging scheme will hold up when it goes live next Monday (February 17).

Independent computer litigation expert Stephen Castell said, "I am stunned by what seems to be a lack of systems project management rigour. Where are the results of a full release environment pilot trial and of user acceptance testing? All things which systems professionals know are fundamental to user buy-in and the overall success of mission-critical systems."

However, Chris Reed, a spokesman for Transport for London, said the core systems have been running since October and the payment systems have been up since mid-January. "There have been some teething problems with some of the payment systems but these have settled down," he said.

The website handling online payments for congestion charges suffered a six-hour outage last week. Transport for London said the problem was quickly rectified.

Charged up for jam-free streets? >>

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